Mable
Healthcare
CustomerSuccessSpecialist(Retention)
“Customer Success Specialist (Retention) at Mable. Skills: Customer Success, Retention, Relationship Building, Problem Solving, Communication. Support customers through their first 90 days to drive onboarding, engagement, and retention. Make proactive outbound calls to help customers find and maintain the right support worker relationships”
What You'll Achieve.
Achieve KPIs across customer activation, engagement, retention, and loyalty
Industry & Context.
solution focused support; problem solving; solutions-focused communication
What They're Looking For.
Must Have
1-2+ years experience in phone-based sales or customer-facing roles, communication skills, Confident in having consultative conversations and working towards sales or engagement targets, Ability to build trusted customer relationships through responsiveness and great service, Self-motivated, proactive, and comfortable working both independently and in a team, Comfortable using CRM systems, Google Workspace, and online platforms, Able to adapt quickly and thrive in a fast-moving, changing environment
What You'll Do.
Support customers through their first 90 days to drive onboarding
Make proactive outbound calls to help customers find and maintain the right support worker relationships
Reduce churn through timely follow-up
and ongoing customer support
Increase platform usage by helping customers access services aligned to their goals and care needs
Build trusted customer relationships through empathetic
solutions-focused communication
Maintain accurate customer profiles and activity within CRM systems
Understand customer needs and recommend suitable Mable and Attain services
Manage customer interactions and follow-ups to maximise engagement and retention outcomes
Achieve KPIs across customer activation
Collaborate with internal teams and support broader operational tasks as required
How You'll Work.
Team & Collaboration
Collaborate with internal teams
Communication Scope
communication skills; ability to build rapport; explain things clearly; consultative conversations; empathetic, solutions-focused communication
Applying for this Customer Success Specialist (Retention) role?
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