Revance
CustomerSuccessSpecialistIntern
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“Customer Success Specialist Intern at Revance. Skills: troubleshooting workflows, customer support content, compliance documentation. Assist in development and validation of troubleshooting workflows. Support creation and updating of knowledge base articles”
What You'll Achieve.
improved resolution accuracy; reduced escalations; consistent customer experiences; workflow improvement; content optimization
Industry & Context.
Basic analytical and problem-solving skills
What They're Looking For.
Must Have
Foundational computer science knowledge, attention to detail, ability to follow structured processes and governance guidelines, communication skills, Basic analytical and problem-solving skills, interest in workflow design or systems logic, Ability to work independently while collaborating with cross functional teams, Comfort working with knowledge management tools, process documentation, or scripted workflows, Willingness to learn and operate within regulated, compliance-driven environment
What You'll Do.
Assist in development and validation of troubleshooting workflows
Support creation and updating of knowledge base articles
Help implement structured troubleshooting sequences
Support chatbot and assisted chat content
Ensure all customer-facing guidance follows governance requirements
Assist with documentation review
Participate in quality assurance activities
Support cross-functional collaboration
Help track and analyze support performance trends
How You'll Work.
Team & Collaboration
collaborating with cross functional teams; Support cross-functional collaboration with Commercial IT
Communication Scope
communication skills
Full Job Description
Job Summary: The Customer Success Systems Intern will support the Customer Success organization in delivering structured, compliant, and high-quality Tier 1 training assistance and product troubleshooting for the SkinPen Precision Elite device. This role focuses on enabling a multichannel support model (automated chatbot, assisted chat, and live agent escalation) by helping develop standardized troubleshooting workflows, governance compliant scripts, and customer facing support content. The intern will work within clearly defined governance, escalation, and compliance rules to ensure all troubleshooting guidance is accurate, safe, customer friendly, and aligned with approved Product, Quality, and Clinical documentation. This position provides hands-on experience supporting customer operations in a regulated environment while contributing to improved resolution accuracy, reduced escalations, and consistent customer experiences. Reporting to: Executive Director, Customer Success Location: Remote Responsibilities/Essential Duties: Assist in the development and validation of Tier 1 product troubleshooting workflows, decision trees, and diagnostic scripts Support creation and updating of knowledge base articles, troubleshooting flowcharts, job aids, and standardized call/chat scripts Help implement structured troubleshooting sequences (symptom confirmation, root cause narrowing, guided resolution, verification) Support chatbot and assisted chat content by validating logic paths, escalation rules, and resolution criteria Ensure all customer-facing guidance follows governance requirements, safety boundaries, and approved documentation Assist with documentation review, version control, and updates tied to product changes or recurring customer issues Participate in quality assurance activities, including review of troubleshooting accuracy, tone, and compliance Support cross-functional collaboration with Commercial IT Help track and analyze support performance trends to ident
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