Adoreal
SaaS
CustomerSuccessSpecialist(Europe)
“Customer Success Specialist (Europe) at Adoreal. Skills: customer success, software implementation, technical support, healthcare onboarding, EMR and CRM systems, data migration, project management, training, troubleshooting. Onboard new clinics. Serve as the primary point of contact during implementation”
What You'll Achieve.
improve consumer experiences, outcomes, and predictability in elective medicine; improve how the platform works for everyone; reduce repetitive support work and free you to focus on higher value clinic interactions
Industry & Context.
proactive problem solving; troubleshoot technical issues; predictive troubleshooting; solution-oriented mindset
Travel across Europe is part of the role., Candidates should live in Poland, Spain, Sweden, or the United Kingdom within an hour of a major airport., Willingness and ability to travel across Europe for clinic visits and on site training.
What They're Looking For.
Must Have
Minimum 4 years of combined experience across customer success, software implementation, technical support, or healthcare onboarding, ideally in SaaS or digital health., Hands on experience with EMR and CRM systems, data migration, and digital workflow tools., Native level English fluency (C2) with written and verbal communication., Demonstrated success managing multiple implementation or onboarding projects simultaneously., Familiarity with healthcare workflows including patient intake, documentation, billing, scheduling, and compliance., familiarity with support ticketing systems and escalation processes., Experience training clinical and administrative staff on new systems., Comfort building help center content, training documentation, and self service resources., Awareness of regulatory requirements in healthcare data handling and access control., Willingness and ability to travel across Europe for clinic visits and on site training., Organized, collaborative, tech savvy, and oriented toward efficiency, scalability, and proactive problem solving.
Nice to Have
Additional European languages are a plus.
What You'll Do.
Serve as the primary point of contact during implementation
Coordinate across internal teams and clinic stakeholders
Support configuration of Adoreal’s EMR and CRM systems
Help clinics migrate data from their existing tools
Organize and structure clinic data
Manage project timelines
track milestones and dependencies
and communicate status clearly
Travel on site to deliver staff training and lead clinics through their transition to the platform
Act as the first point of contact for clinic staff and patient inquiries
Ensure all requests are addressed within 24 hours
Troubleshoot technical issues
Triage support tickets
Coordinate escalations with Product and Engineering
Monitor adoption after go live
Reach out proactively to clinics that are struggling
Build and maintain onboarding documentation
and other self service resources
Keep clinics current on new features
Travel on site for refresher training
or whenever a clinic needs hands on guidance after going live
Track and document bugs
Identify patterns across clinics and translate them into product insights
Explore automation opportunities
How You'll Work.
Team & Collaboration
coordinating across internal teams (technical, CRM, training) and clinic stakeholders; coordinate escalations with Product and Engineering; collaborative
Communication Scope
written and verbal communication; communicate status clearly; Candid communication
Process & Methodology
Manage project timelines, track milestones and dependencies, flag risks early, communicate status clearly, managing multiple implementation or onboarding projects simultaneously
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