CustomerSuccessSpecialist(DataMigration)

Role Overview You’ll be at the heart of helping customers successfully move onto a modern Community platform. In this role, you blend data migration, customer success, and light technical work to make complex transitions feel simple and reliable for customers. You’ll lead end-to-end data migrations, work directly with customers to understand their needs, and use tools like Excel, HTML/CSS, and Python to transform and validate data. You’ll spot issues early, improve processes, and contribute to automation that makes migrations faster and more scalable over time. If you enjoy solving technical problems, working with data, and building strong customer relationships while influencing how things are done, this role gives you the chance to have real impact across multiple teams and projects. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Lead end-to-end customer data migrations into the Community platform, ensuring accuracy, quality, and on-time delivery. Partner directly with customers to gather requirements, share progress updates, and manage expectations throughout the migration journey. Analyze, transform, and validate customer data using Excel and other tools to ensure clean, correctly mapped migrations. Review and refine HTML/CSS content so migrated sites and pages look polished and consistent. Contribute to building and enhancing automation and tooling (for example, using Python) to streamline migration workflows and reduce manual effort. Collaborate with Product, Engineering, and Customer Success teams to troubleshoot migration issues and continuously improve the customer experience. These are the essentials you’ll need to get an interview Around 1–3 years of experience in data migration, customer onboarding, implementation, technical operations, or a similar customer-facing technical role. Strong Microsoft Excel skills, including advanced formulas and data analysis or transformation. Working knowledge of HTML and CSS for reviewing