Smithfield
CustomerSuccessSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Success Specialist at Smithfield. Skills: Customer Satisfaction, Order Management, Relationship Building, Problem Solving. Manage entire order lifecycle from entry to delivery. Partner with Supply Chain to reduce shortages”
What You'll Achieve.
Highest case fill rates; On-time delivery; Exceptional customer satisfaction; Minimize errors and maximize efficiency; Customer success
Industry & Context.
Problem-solver; Problem solving skills; Solutions driven
Requires travel, up to 10% of the time, Capable of sitting for extended periods of time, Must be able to lift up to 15 pounds at some times, Frequently required to stand; reach with hands and arms, Specific vision abilities required include close vision, distance vision, peripheral vision and depth perception, Able to travel as needed
What They're Looking For.
Must Have
Bachelor's Degree from an accredited four-year college or university and 2+ years’ relevant experience, or equivalent combination of education and experience, Knowledge of Microsoft Office, Outlook, Excel and PowerPoint, Must be able to multi-task with many competing day-to-day activities with competing priorities, Flexibility to adapt to a varied work schedule, Must be able to maintain a high level of confidentiality
Nice to Have
Decision making and problem-solving skills, written and verbal communication skills, Ability to accept constructive feedback, Ability to manage conflict, Ability to work well with others in fast paced, dynamic environment, Ability to be kind, respectful, approachable and team oriented while building working relationships and a positive work environment, Can do attitude and solutions driven
What You'll Do.
Manage entire order lifecycle from entry to delivery
Partner with Supply Chain to reduce shortages
Address customer shortages and implement recovery solutions
Work with Transportation to meet truck utilization goals
Provide updates to customers
Ensure adherence to order management policies
trusted relationships with customers
Host calls with sales
supply chain partners
Maintain accurate Customer Master Data
Assist with order entry delays
Support Loss Prevention on incorrect orders
Partner with Distribution Centers and Plants to prioritize orders
Manage high-volume communication and resolve issues
Defuse high-pressure situations
Promote increased order size and customer initiatives
Own top revenue accounts
Manage customer order trackers
Assist team members with work overflow
How You'll Work.
Team & Collaboration
Partner with Supply Chain; Work with Transportation; Provide updates to customers, sales, and brokers; Host calls with sales, supply chain partners, and customers; Partner with Distribution Centers and Plants; Work well with others in fast paced, dynamic environment; Build working relationships and a positive work environment
Communication Scope
Strong communication skills; Written communication skills; Verbal communication skills; Timely communication
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