CustomerSuccessSpecialist

_**Job Description:**_ A Customer Success Specialist is responsible for leveraging scale techniques to manage large volumes of customer contracts along with Value Driven conversations through the customer lifecycle for higher value customers in their territories. This position is responsible for ultimately supporting, managing, and closing renewal transactions. They collaborate within Revenue and Success, Marketing and Legal to maximize the renewal forecast while looking for additional opportunities for upselling additional revenue. The Customer Success Specialist works in partnership with the Account Executives when expansion opportunities are identified, ensuring that the right sales resources are engaged to maximize growth within the account. **Who you’re committed to being:** * You enjoy learning and are open to new ways of doing things. * You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns. * When communicating, you are self-aware, insightful, and proactive. * You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link. * You believe in continuous improvement and request frequent feedback from others. **What you’ll do:** * Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success. * Anticipate customer needs and proactively forecast and mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth * Maintain and lead periodic check-ins with key customers to ensure they're receiving the most value from the product/service. * Partner with cross-functional teams, including sales, to identify growth opportunities and ensure a seamless customer journey. * Provide advanced product information and use your expertise to recommend the right services and configurations to meet each