Mindly
HealthTech
CustomerSuccessSpecialist
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“Customer Success Specialist at Mindly. Skills: customer success, customer support. Communicating with platform specialists via Intercom and helping resolve their requests. Acting as a personal manager for specialists, supporting the growth of their practice on the platform”
What You'll Achieve.
supporting the growth of their practice on the platform; help us grow and keep our users happy
Industry & Context.
problem-solving skills
What They're Looking For.
Must Have
1-3 years of experience in customer success, customer support or related spheres, C1 level of English
What You'll Do.
Communicating with platform specialists via Intercom and helping resolve their requests
Acting as a personal manager for specialists
supporting the growth of their practice on the platform
Moderating specialist profiles to ensure they meet platform standards
Guide new specialists through onboarding
Taking part in initiatives that help us grow and keep our users happy
How You'll Work.
Communication Scope
C1 level of English
Full Job Description
ABOUT MINDLY Mindly is an international product company — a marketplace for psychologists and their clients. We have over 1,000,000 clients in more than 40 countries worldwide, with a primary focus on Tier-1 markets. Mindly is one of the fastest-growing companies in the HealthTech sector globally. Our goal is to help people live healthy, happy, and fulfilling lives. We are growing extremely fast and are already profitable! This puts our company in the top 1% of the fastest-growing profitable tech companies in the world! You can read more about us in this article https://en.ain.ua/2024/01/16/mindly-raises-a-2m-seed-round-while-growing-rapidly/. We are looking for Customer Success Specialist to join our team and change the mental health industry together WHY IS THIS INTERESTING? - The #1 product in our niche, growing fast with real momentum - No night shifts - You'll have a real impact on the user experience — the way you show up for users is what they remember about us ABOUT YOU: - 1-3 years of experience in customer success, customer support or related spheres - Hands-on experience with Intercom, Zendesk or any other CS management tool - C1 level of English - Fast learner who's eager to pick up new skills - Strong attention to detail - Able to stay calm and patient in tough situations - Strong problem-solving skills and comfortable juggling multiple tasks at once YOUR RESPONSIBILITIES: - Communicating with platform specialists via Intercom and helping resolve their requests - Acting as a personal manager for specialists, supporting the growth of their practice on the platform - Moderating specialist profiles to ensure they meet platform standards - Guide new specialists through onboarding - Taking part in initiatives that help us grow and keep our users happy HOW WE GET THINGS DONE? Remote-first, but we have offices in Ukraine (Kyiv, Lviv, Vinnytsia), so you can mix and match if you prefer. Ideally, you should be in the CET or EET time zone. HOW DO WE UNWI
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