CustomerSuccessSpecialist

About Flipp Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments. We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings coordinating all assets, processing through our systems, and ensuring experience is quality checked prior to go-live. Coordinate cross-functionally to ensure any content needed by other teams are produced and delivered without error. Lead day-to-day communication for your account portfolio; communicating timelines, production status, requests for information, etc. Work with key stakeholders (retailers and internal business teams) to deliver content in time for go-live. Ability to troubleshoot ambiguous errors, while being able to escalate retailer, system, and/or process issues to the appropriate stakeholders. Ability to drive process improvements that help reduce risk, build efficiencies, and/or improve quality across your account portfolio. Take on and manage additional ad-hoc projects that contribute to the team’s strategic objectives. What you'll bring to the team: 1–3 years of experience in customer success, project management, or account management, preferably within the Ad-Tech/SaaS space. Strong written and verbal communication skills are required to provide project status visibility and coordinate across cross-functional teams. The ability to thrive in a fast-paced or ambiguous environment and navigate evolving project requirements is essential. Excellent time management skills are necessary to manage multiple projects simultaneously and meet tight deadlines under pressure. Candidates must be able to understand client data and drive cross-functional solution development to build effective workflows. Strong creat