Booksy
Information Technology and Services
CustomerSuccessRetention&KeyAccountsManager
“Customer Success Retention & Key Accounts Manager at Booksy. Skills: Customer Success, Retention, Key Account Management, leading teams, strategy development, data analysis. shape our retention strategies across Western Europe. build high-performing teams”
What You'll Achieve.
reduce churn; increase customer lifetime value; driving growth; minimizing churn
Industry & Context.
data-driven decision-making skills; analyse metrics; drive continuous improvements; inventively solving problems with others; helping create clarity when things get confusing; prioritising your own path within ambiguity
What They're Looking For.
Must Have
Proven, deep expertise and experience in leading, coaching, and developing Team Leaders within a fast-paced Customer Success/ retention/ Key Account Management environment., A proven track record of designing and executing customer retention strategies that successfully reduce churn and increase customer lifetime value., Demonstrable experience managing Key Accounts (KAM) or high-value customer lifecycles., data-driven decision-making skills, with the ability to monitor performance, analyse metrics, and drive continuous improvements., Excellent cross-functional collaboration and communication skills to align with regional management and international teams., An owner’s mindset with experience in defining processes, leading strategic CS projects, and participating in talent recruitment., Full professional proficiency in both English and Spanish, as you will be communicating with our global teams and local markets.
Nice to Have
Bonus points if you speak French!, Knowledge of the beauty industry (this is a plus for our team).
What You'll Do.
shape our retention strategies across Western Europe
build high-performing teams
lead and coach Team Leaders covering the Spanish
along with their retention and key account specialists.
develop regional high-value customer lifecycle strategies
drive continuous improvements
leading strategic CS projects
participating in talent recruitment
How You'll Work.
Team & Collaboration
Excellent cross-functional collaboration and communication skills to align with regional management and international teams.; communicating with our global teams and local markets.; inventively solving problems with others; helping create clarity when things get confusing
Communication Scope
Excellent cross-functional collaboration and communication skills; Full professional proficiency in both English and Spanish
Process & Methodology
leading strategic CS projects
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