CustomerSuccessRepresentative(BrilliantHarvest)

## Description About the Role If you've worked in a B2B2C environment — selling to a business that serves its own customers — and you know that a signed deal doesn't mean adoption, this role is for you. At Brilliant Harvest, our customers are equipment dealerships. Their customers are farmers and construction equipment operators. Your job isn't just to make the dealership happy — it's to help the people inside the dealership become the ones who drive our platform forward.  The goal is for dealers to not need you. You get in, build champions, create the habits and tools they need to run with it. This position is perfect for those who find greater fulfillment in empowering others to succeed independently than in being the primary point of contact. ## Key Responsibilities Dealer Enablement & Champion Building Identify and train internal champions at each dealership — the people who will carry adoption forward long after your visit. Run onboarding and training sessions designed to create self-sufficiency, not dependency. Leave them with the confidence to train their own team. Understand the dealership as a business (their metrics, pressures, goals) AND the day-to-day experience of the farmers and operators they serve — and connect both to the value of our platform. Track adoption and engagement at the dealership level; identify where things are stalling and help remove the blockers without becoming the bottleneck yourself. Build relationships deep enough that your contacts proactively share what's working, what isn't, and what their team needs next — without you having to ask. Earn trust and drive change without a mandate. You're not there to tell anyone what to do — you're there to make the better way feel obvious. Training & Enablement at Scale Build training resources — guides, playbooks, short videos — that a dealership team can use on their own, without you in the room. Create materials that speak to different roles inside a dealership: service techs, parts advisor