roadsurfer
Travel
CustomerSuccessRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Representative at roadsurfer. Skills: Customer service, Problem solving. Serve as initial point of contact. Respond to customer inquiries”
What You'll Achieve.
Ensure customer satisfaction; Maximize service quality
Industry & Context.
Quick problem solving; Troubleshooting techniques
Lift and move 25lbs+, Open availability nights, Open availability weekends, Open availability holidays
What They're Looking For.
Must Have
2 years customer service experience, Written/verbal communication English, Open availability business needs, Able to work independently
Nice to Have
Inbound/Outbound call experience, Multilingual is a plus, Knowledge of Zendesk, Customer service experience car dealership, Customer service experience car rental, Customer service experience U-Haul industry, Experience working remotely
What You'll Do.
Serve as initial point of contact
Respond to customer inquiries
Provide detailed information
Answer before adventure questions
Handle issues damage claims
Handle issues breakdowns
Assist customers troubleshooting issues
Provide fast solutions
Manage customer objectives
Work closely with stations
Coordinate existing bookings
Coordinate existing subscriptions
Process booking changes
Process cancellations
Utilize Ticketing/Phone CRM system
How You'll Work.
Team & Collaboration
Collaborate with other teams; Collaborate with Customer Success department; Work closely with Supervisor; Work with other departments
Communication Scope
Written communication; Verbal communication
Full Job Description
The selected candidate MUST live within commuting distance to our Phoenix station located at: 2429 E Washington St, Phoenix, AZ 85034 In an era where travel is synonymous with freedom and adventure, the allure of hitting the open road has never been stronger. With 90+ rental locations in Europe and North America, roadsurfer is your RV rental expert and outdoor adventure partner. Come join us as we ride the #roadsurfer wave in Las Vegas. Why surf the wave with roadsurfer? Become part of the #roadsurferfamily and work in a company culture where you are part of an open, fast-growing team with ambitious goals and positive team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel. The role – your passion Your responsibilities include but are not limited to: Personalized Customer Assistance: - You serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on our product offerings - Respond to customer’s inquiries via phone and email offering top notch service to every customer. - Provide detailed information regarding RV rentals, services and accessories. - Answer before adventure questions to guide the customer through the booking process. First-Level-Support: - You professionally and effectively handle issues such as damage claims, breakdowns, ensuring prompt solutions and overcoming objectives. - Assist customers in troubleshooting issues with RVs and related equipment. - Provide fast solutions and recommendations based on the customers’ needs. - Manage customer objectives with empathy and efficiency. - Work closely with the stations to offer customer-related support and offer a high-level customer experience. CRM/Booking Management: - Your responsibilities include coordinating existing bookings and subscriptions, whether it's for updates, changes, or cancellations. - Utilize Ticketing/Phone
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