roadsurfer
Customer Experience
CustomerSuccessRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Representative at roadsurfer. Skills: Customer service, Booking management. Serve as point of contact. Respond to customer inquiries”
Industry & Context.
Quick problem solving; Troubleshooting techniques
Lift and move 25lbs+, Open availability, Work nights, Work weekends, Work holidays
What They're Looking For.
Must Have
2 years customer service experience, Read write speak English
Nice to Have
Inbound/Outbound call experience, Multilingual is a plus, Knowledge of Zendesk, Customer service experience car dealership, Customer service experience car rental, Customer service experience U-Haul industry, Experience working remotely
What You'll Do.
Serve as point of contact
Respond to customer inquiries
Provide information regarding rentals
Answer adventure questions
Handle issues such as damage claims
Assist customers troubleshooting issues
Provide fast solutions
Manage customer objectives
Work closely with stations
Coordinate existing bookings
Coordinate subscriptions
Utilize Ticketing/Phone CRM system
Process booking changes
Process cancellations
Connect with organization
Collaborate with other teams
Collaborate with Customer Success department
Resolve complex issues
Work closely with Supervisor
Ensure customer satisfaction
How You'll Work.
Team & Collaboration
Product development teams; International stations; Sales team; Customer Success department; International departments; Supervisor escalations
Communication Scope
Written communication; Verbal communication
Full Job Description
The selected candidate MUST live within commuting distance to our Las Vegas station located at: 3385 Las Vegas Blvd N, Las Vegas, NV 89115 In an era where travel is synonymous with freedom and adventure, the allure of hitting the open road has never been stronger. With 90+ rental locations in Europe and North America, roadsurfer is your RV rental expert and outdoor adventure partner. Come join us as we ride the #roadsurfer wave in Las Vegas. Why surf the wave with roadsurfer? Become part of the #roadsurferfamily and work in a company culture where you are part of an open, fast-growing team with ambitious goals and positive team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel. The role – your passion Your responsibilities include but are not limited to: Personalized Customer Assistance: - You serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on our product offerings - Respond to customer’s inquiries via phone and email offering top notch service to every customer. - Provide detailed information regarding RV rentals, services and accessories. - Answer before adventure questions to guide the customer through the booking process. First-Level-Support: - You professionally and effectively handle issues such as damage claims, breakdowns, ensuring prompt solutions and overcoming objectives. - Assist customers in troubleshooting issues with RVs and related equipment. - Provide fast solutions and recommendations based on the customers’ needs. - Manage customer objectives with empathy and efficiency. - Work closely with the stations to offer customer-related support and offer a high-level customer experience. CRM/Booking Management: - Your responsibilities include coordinating existing bookings and subscriptions, whether it's for updates, changes, or cancellations. - Utilize Ticketing/P
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