LGC Group
Healthcare
CustomerSuccessRepresentative
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Success Representative at LGC Group. Skills: Customer service, Order processing, Customer inquiries. Respond to customer inquiries. Act as voice of customer”
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
High school diploma or equivalent, Proven ability to engage professionally, Computer skills required, Working knowledge of Microsoft Office
Nice to Have
Experience or working knowledge of ERP systems, SAP, Salesforce, International order experience
What You'll Do.
Respond to customer inquiries
Act as voice of customer
Assess customer requirements
Direct activities to departments
Acknowledge customer orders
Route orders for shipping
Process credit card payments
Provide required documentation
Apply sales order entry system
Follow service quality standards
Adhere to ISO quality management system
How You'll Work.
Team & Collaboration
Internal departments; External customers
Communication Scope
Written communication; Oral communication
Full Job Description
LGC Clinical Diagnostics develops and manufactures a comprehensive portfolio of catalogue and custom-developed diagnostic quality solutions and component materials for the extended life sciences industry. We partner with IVD assay developers, pharmaceutical, CRO and academic institutions in commercialization activities across the entire diagnostic pipeline. Laboratorians and diagnostic professionals across disciplines of clinical chemistry, immunochemistry, serology, molecular diagnostics, and clinical genomics rely on LGC’s products to support accurate and reliable diagnostic results. Our operating entities include Maine Standards Company, SeraCare Life Sciences, and Technopath Clinical Diagnostics, which are in vitro diagnostics (IVD) manufacturers of quality measurement tools (calibrators, controls, linearity, EQA/PT, biological materials), the Native Antigen Company, which is a manufacturer and supplier of viral antigens and LGC Proficiency Testing a global leader in PT schemes. We operate FDA-registered and ISO 13485-accredited facilities in Maine (USA), Massachusetts (USA), Maryland (USA), Tipperary (Ireland), ISO 9001-accredited facility in Oxford, UK, and Traverse City, Michigan US. Each day, our world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cuttingedge NGS and precision diagnostics. Are you passionate about delivering world-class customer service? Join LGC as a Customer Success Representative and play a crucial role in our team! This is an outstanding opportunity to be the primary contact for our esteemed customers, ensuring they receive outstanding support and flawless service. This role is a remote position and open to candidates within the United States. To perform this job successfully, an individual must be able to perform each of the following essential f
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