CustomerSuccessReportingAnalyst

## Description Who we are:   Mama Money  is a growth-stage fintech on a mission to improve the financial lives of migrants and underserved communities across Africa and beyond. What started in 2015 as a cross-border payments service has grown into a multi-product financial platform. We give people the tools to send, save, and manage money — on their own terms, at a socially fair price.   Mama HQ is in beautiful Cape Town, South Africa. We're 150 people strong (and counting), representing 19 countries across Africa, Asia, the UK, and Europe. From remittances to a growing range of financial products, everything we build is in service of people who deserve better. Our culture reflects that same commitment. We look after our team the way we want them to look after our customers. "Just be lekker!" means we trust our talented, diverse people to do what's right and make it happen — simply and with heart.   We've earned a few accolades, built lasting partnerships, and grown our reach in ways we're proud of. We've had good times and tough times, but our focus has never shifted. People over profit, always.   We're looking for a Customer Success Reporting Analyst to help us turn data into actionable insights that improve customer experience and operational performance. In this role, you'll be responsible for reporting, dashboard development, workforce management support, Zendesk administration, and identifying opportunities to improve processes through data, and automation. ## As our Customer Success Reporting Analyst you will Develop practical tracking processes, governance routines, and performance reporting. Manage and prioritise requests based on business value, urgency, dependencies, and team capacity. Build dashboards, consolidate information, and create clear reports to support decision-making. Support end-to-end Zendesk implementations, including setup, configuration, and deployment. Design and improve ticket workflows, routing rules, SLAs, automations, triggers, macro