Veeam Software
Data and AI Trust
CustomerSuccessRenewalsRepresentative,Velocity
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Renewals Representative, Velocity at Veeam Software. Skills: Customer Success, Renewals, Sales, Account Management. Renewal of customer maintenance contracts. Providing quotes directly to customers and/or their assigned channel partners”
What You'll Achieve.
Overachieve Quota tied to territory Renewal and Expansion goals; Customer retention; Customer success being number one objective; Meet all KPIs, goals and objectives; Meet Daily/Weekly SLAs; Maintain high Customer Satisfaction ratings; Overachieve target quota; Focus on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation
Industry & Context.
Ability to effectively lead efforts to handle complex customer requests and escalations
If an applicant is permanently located outside of Poland, Veeam reserves the right to decline the application for this position.
What They're Looking For.
Must Have
Bachelor's Degree required, Advanced level English, Advanced level German language, Relevant work experience in one or more of the following: Sales, Account Management, Customer Success Account Management, Renewals, Account Management, Proven track record of overachievement of quota and KPIs, Experience in providing consulting or support to large scale, enterprise level accounts with technically complex configurations and high volumes of transactions/load, Ability to effectively lead efforts to handle complex customer requests and escalations within a multi-functional team, Good communication skills with demonstrated ability to effectively communicate and influence at all levels of an organization, including executive level, Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas, Ability to work in a semi-autonomous and fast-paced environment, High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls, Experience compiling, querying, analyzing and reporting data
Nice to Have
Proficiency with SalesForce. com is an advantage
What You'll Do.
Renewal of customer maintenance contracts
Providing quotes directly to customers and/or their assigned channel partners
Ensuring the best customer experience
Upselling customers to premium services
Identifying opportunities for add-on sales of Veeam products
Driving revenue bookings and overachieving quotas through retaining customers
Overachieving Quota tied to territory Renewal and Expansion goals
Effectively manage annual pipeline
Reaching out to customers 4 months (or more) before support expiration to perform customer experience assessments and environment health checks
Cold call customers with lapsed support
with the goal to reactivate support
Work cross functionally with Deal Desk
Sales and others to prepare Special Terms
Clearly communicate and sell complicated offers
internally and externally
Prepare accurate forecasts
business analysis and sharing insights
Assist customers with whatever is needed to ensure customer success
Customer Support Ticket Assistance
Ensure appropriate support to Veeam’s channel partners
to successfully close renewal and additional licenses
Record all activities on customer/partner actions in Veeam's customer relationship management system (SalesForce. com)
Keep impeccable Salesforce hygiene
Manage inbound Renewal inquiries though different Renewals portals
Prioritize workload in order to meet all KPIs
Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings
Overachieve target quota
Focus on customer retention
and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base
How You'll Work.
Team & Collaboration
Work cross functionally with Deal Desk, Legal Department, Sales and others; Ability to effectively lead efforts to handle complex customer requests and escalations within a multi-functional team; Effective communication and influence at all levels of an organization, including executive level
Communication Scope
Good communication skills; Demonstrated ability to effectively communicate and influence at all levels of an organization, including executive level
Full Job Description
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role The Customer Success Representative (Commercial Accounts) is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers. What You’ll Do Be responsible for overachieving Quota tied to territory Renewal and Expansion goals Effectively manage annual pipeline, by reaching out to customers 4 months (or more) before support expiration to perform customer experience assessments and environment health checks Cold call customers with lapsed support, with the goal to reactivate support. Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Special Terms, Create NSQ’s Clearly communicate and sell complicated offers, internally and externally Prepare accurate forecasts, business analysis and sharing insights Assist cu
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