Veeam Software
Data and AI Trust
CustomerSuccessRenewalsRepresentative,Commercial,UK&I(fixedterm)
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Renewals Representative, Commercial, UK&I (fixed term) at Veeam Software. Skills: Renewal of customer maintenance contracts, Customer retention, Revenue generation. Renewal of customer maintenance contracts in their assigned territory/segment. Providing quotes directly to customers and/or their assigned channel partners”
What You'll Achieve.
Overachieving Quota tied to territory Renewal and Expansion goals; Customer retention; Customer success being number one objective; Overachieves target quota; Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base; Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings
Industry & Context.
If an applicant is permanently located outside of Romania, Veeam reserves the right to decline the application for this position.
What They're Looking For.
Must Have
English Advanced, Sales experience, Account Management experience, Customer Success Account Management experience, Renewals experience, Account Management experience, Proven track record of overachievement of quota and KPIs, Ability to effectively lead efforts to handle complex customer requests and escalations within a multi-functional team, Good communication skills with demonstrated ability to effectively communicate and influence at all levels of an organization, including executive level, Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas, Ability to work in a semi-autonomous and fast-paced environment, High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls, Experience compiling, querying, analyzing and reporting data, Proficiency with SalesForce. com, Understanding of the technology
Nice to Have
Experience providing consulting or support to large scale, enterprise level accounts with technically complex configurations and high volumes of transactions/load
What You'll Do.
Renewal of customer maintenance contracts in their assigned territory/segment
Providing quotes directly to customers and/or their assigned channel partners
Ensuring the best customer experience
Upselling customers to premium services
Identifying opportunities for add-on sales of Veeam products
Driving revenue bookings and overachieving quotas through retaining customers
Overachieving Quota tied to territory Renewal and Expansion goals
Effectively manages Annual pipeline
by reaching out to customers 4 months (or more) before support expiration to perform customer experience assessments and environment health checks
Understands who the stake holders at the customer and at partner
Cold call customers with lapsed support
with the goal to reactivate support
Work cross functionally with Deal Desk
Sales and others to prepare Special Terms
Clearly communicate and sell complicated offers
internally and externally
business analysis and sharing insights
Assisting customers with whatever is needed to ensure customer success
including but not limited to: Licensing Transfers
Customer Support Ticket Assistance
Ensure appropriate support to Veeam’s channel partners
to successfully close renewal and additional licenses
Accurate and timely records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce. com)
Impeccable Salesforce hygiene
Manages inbound Renewal inquiries though different Renewals portals
Prioritize workload in order to meet all KPIs
Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings
Overachieves target quota
Focuses on customer retention
and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base
How You'll Work.
Team & Collaboration
Work cross functionally with Deal Desk, Legal Department, Sales and others; Ensure appropriate support to Veeam’s channel partners; Ability to effectively lead efforts to handle complex customer requests and escalations within a multi-functional team
Communication Scope
Good communication skills; Demonstrated ability to effectively communicate and influence at all levels of an organization, including executive level
Full Job Description
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role The Customer Success Representative (Com Accounts) is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers. What You’ll Do Responsible for overachieving Quota tied to territory Renewal and Expansion goals Effectively manages Annual pipeline, by reaching out to customers 4 months (or more) before support expiration to perform customer experience assessments and environment health checks Understands who the stake holders at the customer and at partner, what matters to them, and work backwards. Cold call customers with lapsed support, with the goal to reactivate support. Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Special Terms, Create NSQ’s Clearly communicate and sell complicated offers, int
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