Malt
Technology
CustomerSuccessPublicSector
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Public Sector at Malt. Skills: Customer Success, Value realization, Client retention. Pitch platform benefits. Perform product demos”
What You'll Achieve.
Drive user independence; Drive client independence; Secure business continuity; Secure renewals; Smooth invoicing
Industry & Context.
Conflict resolution
What They're Looking For.
Must Have
Native or professional level English
Nice to Have
Background in managing complex client relationships, Customer experience background, Conflict resolution background
What You'll Do.
Pitch platform benefits
Perform product demos
Anticipate ending projects
Provide active support
Secure business continuity
Manage manual operational processes
Own solution delivery
Track satisfaction (NPS)
Ensure PO upload/consumption
Educate clients on autonomous management
Apply contract expertise
Master client requirements
Master internal ways of working
Identify operational pain points
Collaborate with Ops teams
Collaborate with Product teams
Collaborate with Tech teams
How You'll Work.
Team & Collaboration
Ops teams; Product teams; Tech teams
Communication Scope
Platform demonstrations
Full Job Description
## Description 🪐 Discover our galaxy Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 900,000 talented freelancers with 90,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different: - A diverse team of 600 Malters across 6 European countries - A culture that champions equality (50% of our Comex are women) and inclusive growth - Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI - A mission to give everyone the freedom to work differently Ready to help shape the future of work? Your next chapter starts here! 🪐 At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive. ## Key responsibilities ✨ Pitch platform benefits and perform product demos to drive user and client independence. Anticipate ending projects and provide active support to secure business continuity and renewals. Manage manual operational processes such as quotes, billing, and timesheet validation for non-autonomous clients. Act as the dedicated go-to person for incoming client requests, owning the solution delivery and tracking satisfaction (NPS). Ensure PO upload/consumption and educate clients on autonomous management for smooth invoicing. Apply contract and SLA expertise to master specific client requirements and internal ways of working. Identify operational pain points and collaborate with Ops, Product, and Tech teams to automate and scale solutions. ## About you 🧑🚀 Strong background in managing complex client relationships, customer experience, and conflict resolution. Commercial acumen with a deep understanding of the business impact of renewals, SLAs, and pipeline management. Advanced proficiency in tools such as Gsheet, Notion, Looker, and AI applications. Native or professional level of English, with a natural capability to train others and perform platform demonstra
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