Sigma Software
Cybersecurity
CustomerSuccessProduct/ProjectManager
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Success Product/Project Manager at Sigma Software. Skills: Customer success, Product management, Project management. Serve as single point of accountability. Collaborate with account management”
What You'll Achieve.
Deliver impactful results
Industry & Context.
Problem-solving mindset
What They're Looking For.
Must Have
5+ years project management, 5+ years product management, 5+ years customer success, SaaS enterprise products experience, Deliver measurable outcomes, Drive results without authority, Prioritization skills, Experience with product teams, Experience with engineering teams, Negotiate resources, Negotiate priorities, Adaptive communication style, Technical aptitude, Upper-Intermediate English
Nice to Have
Background in customer support, Background in customer success, Experience in cybersecurity, Experience in related technology domains, Familiarity with autonomous governance systems, Familiarity with operational protocol enforcement, Knowledge of enterprise SaaS architecture, Knowledge of enterprise SaaS infrastructure
What You'll Do.
Serve as single point of accountability
Collaborate with account management
Collaborate with product teams
Collaborate with engineering teams
Manage incoming requests
Shield teams from disruptions
Identify quick-win improvements
Prioritize initiatives
Translate high-level goals
Drive initiatives from kickoff to launch
Maintain visibility of progress
Own product request management process
Optimize product request management process
Influence cross-functional teams
Develop deep product knowledge
Align solutions with customer needs
How You'll Work.
Team & Collaboration
Cross-functional teams; Product teams; Engineering teams; Account management
Communication Scope
Adaptive communication style
Process & Methodology
Project management, Product management
Full Job Description
Join Sigma Software as a Strong Middle/Senior Manager and take ownership of critical initiatives in the cybersecurity domain. This role is perfect for someone who can transform chaos into actionable strategy and deliver impactful results. CUSTOMER Our customer is a global provider of comprehensive cybersecurity solutions, protecting individuals, organizations, and communities from diverse digital threats. They specialize in identifying vulnerabilities, enforcing real-time operational protocols, and ensuring stability in complex environments. PROJECT The project delivers autonomous governance and full visibility over dynamic execution patterns. It enforces operational protocols in real time, preventing unauthorized data exfiltration and mitigating systemic risks. This role bridges product, engineering, and customer-facing teams to ensure rapid resolution of escalations and strategic delivery. * Serve as the single point of accountability for escalations and strategic initiatives * Collaborate closely with account management, product, and engineering teams to remove blockers * Manage incoming requests and escalations, shielding research and engineering teams from disruptions * Identify quick-win improvements and prioritize initiatives for rapid deployment * Translate high-level goals into actionable deliverables with defined owners, timelines, and success metrics * Drive initiatives from kickoff to launch, maintaining visibility of progress across stakeholders * Own and optimize the product request management process * Influence cross-functional teams without direct authority, enforcing commitments and deadlines * Develop deep product knowledge to anticipate issues and align solutions with customer needs ## Qualifications * 5+ years of experience in project management, product management, or customer success for SaaS enterprise products * Proven track record of delivering measurable outcomes in ambiguous, high-pressure environments * Ability to drive results without d
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