Sigma Software
Cybersecurity
CustomerSuccessProduct/ProjectManager
“Customer Success Product/Project Manager at Sigma Software. Skills: Customer success, Product management, Project management. Serve as single point of accountability. Collaborate with account management”
What You'll Achieve.
Deliver impactful results
Industry & Context.
Problem-solving mindset
What They're Looking For.
Must Have
5+ years project management, 5+ years product management, 5+ years customer success, SaaS enterprise products experience, Deliver measurable outcomes, Drive results without authority, Prioritization skills, Experience with product teams, Experience with engineering teams, Negotiate resources, Negotiate priorities, Adaptive communication style, Technical aptitude, Upper-Intermediate English
Nice to Have
Background in customer support, Background in customer success, Experience in cybersecurity, Experience in related technology domains, Familiarity with autonomous governance systems, Familiarity with operational protocol enforcement, Knowledge of enterprise SaaS architecture, Knowledge of enterprise SaaS infrastructure
What You'll Do.
Serve as single point of accountability
Collaborate with account management
Collaborate with product teams
Collaborate with engineering teams
Manage incoming requests
Shield teams from disruptions
Identify quick-win improvements
Prioritize initiatives
Translate high-level goals
Drive initiatives from kickoff to launch
Maintain visibility of progress
Own product request management process
Optimize product request management process
Influence cross-functional teams
Develop deep product knowledge
Align solutions with customer needs
How You'll Work.
Team & Collaboration
Cross-functional teams; Product teams; Engineering teams; Account management
Communication Scope
Adaptive communication style
Process & Methodology
Project management, Product management
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