360Learning
SaaS
CustomerSuccessPartner,Enterprise
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Partner, Enterprise at 360Learning. Skills: Customer Success, client relationship management, strategic partnership, outcome-focused guidance. partner with our clients to achieve their digital training strategy through the 360Learning platform. map your customer’s key business objectives”
What You'll Achieve.
achieve their digital training strategy; achieve their desired outcomes; development and goal attainment of our clients; accelerate upskilling by delivering measurable business impact and long-term value; transforms L&D into business results; Limit churn
Industry & Context.
Ability to dig into client needs and pain points; audit and analyze platform usage to identify opportunities; create action plans to capitalize on those opportunities; Limit churn by identifying customers at risk and implementing corrective actions
What They're Looking For.
Must Have
3 years of experience in a Customer Success role, Previous experience in an HR Tech or Learning Solution SaaS environment, Previous experience working in the SaaS industry, Knowledge of customer success KPIs, Ability to dig into client needs and pain points, Bachelor’s Degree or equivalent
Nice to Have
Enthusiasm for our working environment
What You'll Do.
partner with our clients to achieve their digital training strategy through the 360Learning platform
map your customer’s key business objectives
audit and analyze platform usage to identify opportunities
review benchmarks and best practices
create action plans to capitalize on those opportunities
ensure the renewal of contracts by helping our customers achieve their desired outcomes
coordinating different resources to address customer requirements (technical
development and goal attainment of our clients
Master our product and Convexity corporate culture
Familiarize yourself with the processes and tools used by our Customer Success team
Participate in your first customer meetings with members of your team
Take over a portfolio of existing customers
Start new projects with new clients
Bring L&D industry best practices and customer benchmarks
Define the Learning & Development roadmap & strategy with your client
and identify new use cases to deploy on the platform
Identify and document customer use cases
Develop a relationship of trust between the client and 360Learning
in particular by being in contact with key sponsors
Work with Key Account Managers to detect new projects to develop the account
Limit churn by identifying customers at risk and implementing corrective actions
Identify and develop advocates
Develop and share good business practices with the entire Customer Success team
How You'll Work.
Team & Collaboration
coordinate different resources to address customer requirements; Work with Key Account Managers to detect new projects to develop the account; Develop and share good business practices with the entire Customer Success team
Communication Scope
interpersonal and communication skills
Process & Methodology
Start new projects with new clients, Define the Learning & Development roadmap & strategy with your client
Full Job Description
## Description Introduction to the Team & Role As a Customer Success Partner, you will partner with our clients to achieve their digital training strategy through the 360Learning platform. The relationship you create with your customers will allow you to map your customer’s key business objectives, audit and analyze platform usage to identify opportunities, review benchmarks and best practices, create action plans to capitalize on those opportunities. You will ensure the renewal of contracts by helping our customers achieve their desired outcomes, which in many cases includes coordinating different resources to address customer requirements (technical, educational, etc.). This is a high profile role within our growing company, as you are responsible for the development and goal attainment of our clients! ”At 360Learning, Customer Success is a key strategic differentiator. Our Customer Success Partners (CSPs) help organizations accelerate upskilling by delivering measurable business impact and long-term value. Customers can expect strategic partnership, strong execution, and outcome-focused guidance that transforms L&D into business results.” — Paul Escobedo, Sr Director, Customer Success ## What You’ll Do Within 1 month, you will: Master our product and Convexity corporate culture Familiarize yourself with the processes and tools used by our Customer Success team Participate in your first customer meetings with members of your team Within 3 months, you will: Take over a portfolio of existing customers Start new projects with new clients Audit and analyze platform usage to identify opportunities Bring L&D industry best practices and customer benchmarks Within 6 months, you will: Define the Learning & Development roadmap & strategy with your client, and identify new use cases to deploy on the platform Identify and document customer use cases Develop a relationship of trust between the client and 360Learning, in particular by being in contact with key sponsors Work wi
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