Agicap
CS Ops
CustomerSuccessOperations(Internship)
“Customer Success Operations (Internship) at Agicap. Skills: process management, operational metrics, continuous improvement. Support CS Operations managers. Manage tickets to support CS team members”
Industry & Context.
Curious mindset with a interest in understanding why things break; Root cause analysis
What They're Looking For.
Must Have
Currently enrolled in a Master’s degree (business, operations, management or similar), interest in data, tools, and operational processes, Curious mindset, Structured and detail-oriented, Good communication skills, Fluent in French, Full proficiency in English
Nice to Have
another European language is a plus
What You'll Do.
Support CS Operations managers
Manage tickets to support CS team members
Analyze recurring issues and requests
Help define and document long-term fixes
Support the implementation of standard ways of working
Maintain and improve internal documentation
Help structure common requests and solutions
Support CS Ops projects
Assist with data checks
How You'll Work.
Team & Collaboration
work in close collaboration with CS teams across all regions; able to interact with CS team members
Communication Scope
Good communication skills; able to interact with CS team members and translate issues into clear explanations
Applying for this Customer Success Operations (Internship) role?
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