Agicap
CS Ops
CustomerSuccessOperations(Internship)
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Success Operations (Internship) at Agicap. Skills: process management, operational metrics, continuous improvement. Support CS Operations managers. Manage tickets to support CS team members”
Industry & Context.
Curious mindset with a interest in understanding why things break; Root cause analysis
What They're Looking For.
Must Have
Currently enrolled in a Master’s degree (business, operations, management or similar), interest in data, tools, and operational processes, Curious mindset, Structured and detail-oriented, Good communication skills, Fluent in French, Full proficiency in English
Nice to Have
another European language is a plus
What You'll Do.
Support CS Operations managers
Manage tickets to support CS team members
Analyze recurring issues and requests
Help define and document long-term fixes
Support the implementation of standard ways of working
Maintain and improve internal documentation
Help structure common requests and solutions
Support CS Ops projects
Assist with data checks
How You'll Work.
Team & Collaboration
work in close collaboration with CS teams across all regions; able to interact with CS team members
Communication Scope
Good communication skills; able to interact with CS team members and translate issues into clear explanations
Full Job Description
## Description About Agicap Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 650 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the French Tech 120, rewarding the most promising startups in France. Agicap allows Finance teams of Mid-Market companies to efficiently manage and forecast their cash, pay their suppliers and get paid. By combining a Treasury Management System, and Accounts Payable and Accounts Receivable solutions into a single platform, Agicap aims at becoming the next leading Treasury Management platform for mid-market companies. We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024. These additional resources further fuel our product innovation, allowing us to grow significantly and accelerate our international expansion across the world. We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure! Main mission As a CS Operations Intern, you will support the CS Operations managers in their day-to-day work, on tooling, data, and process-related questions. Your core objective will be to help the CS department increase productivity and implement standard ways of working by addressing operational issues at their root, helping investigate recurring problems, and contribute to long-term improvements. Reporting directly to the CS CRM Manager, you will work on operational but business-critical processes, in close collaboration with CS teams across all regions (FR, DACH, IT, UK, SP, US). Key responsibilities Tooling & operational support for Customer Success Teams Manage tickets to support CS team members with day-to-day questions and issues related
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