Sophos
Cybersecurity
CustomerSuccessOperationsCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Operations Coordinator at Sophos. Skills: Customer Success Operations, Systems administration, Process optimization. Support day-to-day administration of ChurnZero. Configure journey, campaign, and playbook”
Industry & Context.
Troubleshoot data issues
What They're Looking For.
Must Have
2–4 years of experience in operations, customer success, or systems coordination roles, Experience with Customer Success or CRM platforms, ChurnZero required, Familiarity with automation tools, Attention to detail, Data accuracy, Ability to translate business needs into scalable workflows, Communication skills, Collaboration skills
Nice to Have
Experience in SaaS environments, Experience in Customer Success environments
What You'll Do.
Support day-to-day administration of ChurnZero
Operationalize customer lifecycle programs
Execute operational workflows supporting Customer Success programs
Translate business requirements into scalable processes
Maintain documentation
Identify opportunities to automate workflows
Leverage tools such as Power Automate and AI
Support automated customer communications and task workflows
Maintain data quality through audits
Support dashboards and reporting for leadership
Troubleshoot data issues
Assist with integrations
Partner with Sales Ops
Support rollout of tools
How You'll Work.
Team & Collaboration
Customer Success teams; Sales teams; Support teams; Operations teams; Sales Ops; IT teams
Full Job Description
## Description About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response. Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats. Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. Role Summary Sophos is looking for a Customer Success Operations Coordinator to support the execution, administration, and continuous improvement of Customer Success systems, processes, and programs. This role will play a critical part in scaling Customer Success by owning operational workflows, supporting the administration of platforms such as ChurnZero, and identifying opportunities to automate and optimize customer-facing processes using tools like Power Automate and AI capabilities. You will partner closely with Customer Success, Sales, Support, and Operations teams to improve efficiency, ensure data in
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