CustomerSuccess&OperationsAssociate

Customer Success & Operations Associate Full-Time · San Francisco · Adapt 👋 Who We Are Adapt API is a venture-backed startup building the agentic operations layer for Property & Casualty (P&C) insurance. Today, walking into an insurance agency is like stepping into a time machine. Filing cabinets, fax machines, piles of incoming and outgoing mail. What you don't see is that even for the parts that have been “digitized”, needless manual work abounds. Few systems communicate directly, leading to endless copy-pasting from emails to various proprietary web portals/desktop apps and back again. Carrier by carrier, process by process, Adapt is bringing each of those manual and error-prone workflows into our comprehensive agentic workflow layer. The implementation details are subject to change, but this is our north star, and the future we envision isn't possible without it. 💥 Why This Role Matters This is an early-stage hire on our Customer Success team at a fast-growing post-PMF startup. You'll work directly alongside experienced teammates who will mentor you on what great customer success looks like in B2B SaaS. You’ll have real ownership, ensuring a great support experience for customers and owning essential operations workflows. As you grow into the role, you'll help us build the proactive side of CS: customer health monitoring, a real self-serve knowledge base, smarter support automation, and the kind of thoughtful customer experience that turns customers into advocates. If you're early in your career, hungry to learn, and want real ownership instead of a year of shadowing — this is the role. 🚀 Why You Should Join Adapt - Learn From Day One: You'll get hands-on exposure to onboarding, retention, support, and customer strategy — the full CS stack, not just one slice of it. - Grow Into More: There’s plenty of opportunity to take initiative and carve out your own area of ownership. Identify and solve interesting problems from day one, and help shape how CS scales at A