CustomerSuccess&OfficeCoordinator

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. As an Customer Success responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support Partner with the National Onboarding team on facilitation of onboarding processes for new customers Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc. Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change What We're Looking For: 1-2 years previous experience in customer service, office management, hospitality, or operations Previous experience in real estate a plus Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus Great listening skills, connects well with others, and is empathetic of the customer’s pain points A passion for creating community within a space; you encourage in-office interaction, bonding and engagement Strong problem-solving and analytical skills, allowing you to adapt an