Amazon. com. ca, ULC
Sales, Advertising, Account Management, Customer Success, customer trust and partner support
CustomerSuccessMgr,CanadaStrategicAccountServices
“Customer Success Mgr, Canada Strategic Account Services at Amazon. com. ca, ULC. Skills: Customer Success, Account Management, Business Growth, Seller Relationship Management. Drive Seller business growth. Provide customized insights”
What You'll Achieve.
Deliver value and growth; Drive business growth; Improve end customer experience; Maximize potential for Sellers; Drive towards Seller goals; Record Seller success; Record Seller quality; Drive optimal program satisfaction; Drive Customer Success Manager satisfaction; Improve team efficiency; Optimize processes
Industry & Context.
Identify and prioritize inputs; Identify and prioritize outputs; Identify growth hindrances; Develop solutions; Test solutions; Analyze data and trends; Resolve Seller issues; Resolve Seller questions; Address opportunities at root cause
What They're Looking For.
Must Have
Bachelor's degree or equivalent, Experience managing multiple projects, Experience in data analysis, Speak, write, and read fluently in Mandarin, 4+ years professional experience, Proven track record of building relationships, Demonstrated ability to work in a fast-paced environment
Nice to Have
Experience with analytical tools, Experience with sales tools, Experience with productivity tools, Experience in E-Commerce, Experience in Corporate Retail, Experience in Consulting, Experience in B2B, Understanding of retail math, Understanding of formulas for business decisions
What You'll Do.
Drive Seller business growth
Provide customized insights
Provide recommendations
Educate selling partners
Deliver positive experience
Identify business input metrics
Improve business input metrics
Identify growth hindrances
Assist with developing solutions
Assist with testing solutions
Analyze data and trends
Identify long term opportunities
Influence long term opportunities
Maximize potential for Sellers
Act as strategic partner
Act as influential partner
Seek out new opportunities
Create tailored solutions
Create tailored recommendations
Present compelling value propositions
Lead business strategy development
Design long term account plans
Record Seller success
Record Seller quality
Use metrics to guide work
Uncover hidden opportunities
Build effective working relationships
Be a business advocate
Deliver operational support
Drive optimal program satisfaction
Drive Customer Success Manager satisfaction
Assist cross-functionally
Resolve Seller issues
Resolve Seller questions
Oversee key strategic activities
Follow up on activities
Advocate as voice of customer
Educate Sellers on growth
Maintain in-depth knowledge
Keep Sellers informed
Tie recommendations to goals
Tie recommendations to value proposition
Improve team efficiency
Optimize defined processes
Assist with tool design
Assist with SOP design
Assist with process design
Identify feature enhancements
Quantify feature enhancements
Define feature enhancements
Identify new products
Quantify new products
Aggregate themes and data
Advocate to owning teams
Address opportunities at root cause
Own project status communication
Impart clear summaries
Impart concise summaries
Answer questions in detail
How You'll Work.
Team & Collaboration
Collaborating with Sellers; Work with partner teams; Work with manager; Own teams
Communication Scope
Presenting value propositions; Project status communication
Process & Methodology
Managing multiple projects, Managing priorities
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