n8n
Sales
CustomerSuccessManager-USCentral
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager - US Central at n8n. Skills: Customer Success Management, Enterprise Account Management, SaaS Adoption, Revenue Retention. Own enterprise customer portfolio. Act as post-sales partner”
What You'll Achieve.
Measurable business outcomes; Clear ROI; Durable revenue growth; Enterprise net revenue retention; Customer growth
Industry & Context.
Resolve blockers quickly; Identify risks before they become blockers; Drive resolution across technical and business stakeholders
Existing right to work in the US, Apply to the location you are most likely to work from
What They're Looking For.
Must Have
Enterprise customer success experience, Value & outcomes mindset, Technical fluency, Commercial acumen, Operational rigor, Clear, high-trust communication, Cross-functional leadership, Builder mindset in ambiguity
Nice to Have
Automation + AI curiosity, Startup/scale-up experience, Multi-region collaboration experience, Technical or STEM education, Familiarity with n8n or similar platforms
What You'll Do.
Own enterprise customer portfolio
Act as post-sales partner
Guide customers from onboarding
Drive scaled adoption
Manage long-term expansion
Run operating cadence
Guide customer engagements
Translate product usage
Proactively manage customer health
Design scalable playbooks
Improve customer outcomes
Turn technical success
Drive expansion opportunities
Lead customer kickoffs
Lead success planning
Align stakeholders on goals
Drive onboarding and enablement
Accelerate time-to-value
Unblock implementation challenges
Establish operating cadence
Monitor customer health
Monitor product usage signals
Quantify and communicate business value
Identify and progress expansion opportunities
Partner with Account Executives
Resolve blockers quickly
Deliver seamless customer experience
Provide structured feedback
Represent customer needs
Shape roadmap priorities
How You'll Work.
Team & Collaboration
Partner with Support; Partner with Solutions Engineering; Partner with Product; Partner with Sales; Collaborate with technical and business audiences; Maintain stakeholder alignment; Partner with Account Executives
Communication Scope
Clear, high-trust communication; Communicate with technical builders; Communicate with executive stakeholders; Build durable customer relationships
Full Job Description
The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: - Cultivated a community of more than 650,000 active developers and builders - Earned 188+ GitHub stars, making us one of the world’s Top 40 most popular projects - Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. As a Customer Success Manager for our Guided segment, you will serve as the primary post-sales partner for a portfolio of approximately 30 enterprise accounts across the US Central region, guiding customers from onboarding through scaled adoption and long-term expansion. You’ll run a strong operating cadence across customer engagements — including kickoffs, success planning, executive business reviews, adoption reviews, and renewals — helping customers translate product usage into measurable business outcomes and clear ROI. You will proactively manage customer health, identify risks before they become blockers, and drive resolution across technical and business stakeholders. In addition, you’ll help d
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