n8n
Sales
CustomerSuccessManagerUSCentral
“Customer Success Manager - US Central at n8n. Skills: Customer Success Management, Enterprise Account Management, SaaS Adoption, Revenue Retention. Own enterprise customer portfolio. Act as post-sales partner”
What You'll Achieve.
Measurable business outcomes; Clear ROI; Durable revenue growth; Enterprise net revenue retention; Customer growth
Industry & Context.
Resolve blockers quickly; Identify risks before they become blockers; Drive resolution across technical and business stakeholders
Existing right to work in the US, Apply to the location you are most likely to work from
What They're Looking For.
Must Have
Enterprise customer success experience, Value & outcomes mindset, Technical fluency, Commercial acumen, Operational rigor, Clear, high-trust communication, Cross-functional leadership, Builder mindset in ambiguity
Nice to Have
Automation + AI curiosity, Startup/scale-up experience, Multi-region collaboration experience, Technical or STEM education, Familiarity with n8n or similar platforms
What You'll Do.
Own enterprise customer portfolio
Act as post-sales partner
Guide customers from onboarding
Drive scaled adoption
Manage long-term expansion
Run operating cadence
Guide customer engagements
Translate product usage
Proactively manage customer health
Design scalable playbooks
Improve customer outcomes
Turn technical success
Drive expansion opportunities
Lead customer kickoffs
Lead success planning
Align stakeholders on goals
Drive onboarding and enablement
Accelerate time-to-value
Unblock implementation challenges
Establish operating cadence
Monitor customer health
Monitor product usage signals
Quantify and communicate business value
Identify and progress expansion opportunities
Partner with Account Executives
Resolve blockers quickly
Deliver seamless customer experience
Provide structured feedback
Represent customer needs
Shape roadmap priorities
How You'll Work.
Team & Collaboration
Partner with Support; Partner with Solutions Engineering; Partner with Product; Partner with Sales; Collaborate with technical and business audiences; Maintain stakeholder alignment; Partner with Account Executives
Communication Scope
Clear, high-trust communication; Communicate with technical builders; Communicate with executive stakeholders; Build durable customer relationships
Applying for this Customer Success Manager - US Central role?
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