Parsec Automation Corp.
manufacturing
CustomerSuccessManager(US)
“Customer Success Manager (US) at Parsec Automation Corp.. Skills: Customer Success, Account Management, Enterprise Software. Manage Gross Revenue Retention (GRR). Monitor customer health scores”
Industry & Context.
analytical and organizational skills with a data-driven mindset
Travel Requirements: This role requires meaningful on-site engagement with customers to build relationships, support adoption, and drive long-term partnership success. Expected travel is approximately 30%–50%.
What They're Looking For.
Must Have
5–8 years of experience in Customer Success, Account Management, or related customer-facing roles within enterprise software, Experience managing complex enterprise accounts with $250K+ ARR, Demonstrated success identifying growth opportunities and collaborating cross-functionally, understanding of recurring revenue models and customer retention strategies, Excellent communication skills with executive presence, Ability to manage multiple complex customer relationships simultaneously, analytical and organizational skills with a data-driven mindset, Experience leveraging AI tools for research and day-to-day productivity, Proven ability to collaborate effectively across Sales, Product, Professional Services, and Support teams
Nice to Have
Experience in manufacturing technology, industrial automation, or MES/MOM software, Familiarity with multi-site enterprise deployments, Experience supporting strategic manufacturing customers in highly operational environments
What You'll Do.
Manage Gross Revenue Retention (GRR)
Monitor customer health scores
Identify potential risks
Support executive alignment
Identify and qualify expansion opportunities
Contribute to Net Revenue Retention (NRR) goals
Ensure customers achieve outcomes
and value realization metrics
Lead structured customer business reviews
Build multi-level relationships
Act as a trusted advisor
Manage a portfolio of accounts
Maintain account visibility
Coordinate issue resolution
How You'll Work.
Team & Collaboration
Partnering cross-functionally with Sales, Professional Services, Product, and Support teams; Collaborate effectively across Sales, Product, Professional Services, and Support teams
Communication Scope
Excellent communication skills with executive presence
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