Company
Healthcare
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Success Manager. Skills: Customer relationship management, Customer retention, Value realization. Manage end-to-end customer relationships. Lead day-to-day project execution”
What You'll Achieve.
Customer retention; Customer expansion; Value delivery
Industry & Context.
Problem-solving; Analytical skills
What They're Looking For.
Must Have
5+ years of experience in customer success, consulting, project management, or client management roles within a technology environment, Healthcare industry experience, Proven ability to manage complex enterprise-level customer relationships and drive long-term retention and expansion, Experience using CRM and project management tools, Analytical and problem-solving skills, Excellent written and verbal communication skills, Ability to collaborate effectively across Product, Engineering, and Data teams, Organizational skills, Autonomous, accountable, and proactive approach to work with ownership mindset
Nice to Have
Familiarity with risk adjustment models and healthcare data validation requirements
What You'll Do.
Manage end-to-end customer relationships
Lead day-to-day project execution
Act as primary escalation point
Ensure timely triage and resolution
Collaborate cross-functionally with Product
Align customer needs with roadmap priorities
Monitor customer health metrics
Monitor usage patterns
Monitor adoption trends
Proactively identify risks
Proactively identify growth opportunities
Conduct regular business reviews
Conduct strategic check-ins
Reinforce value delivery
Translate customer feedback into actionable insights
Influence product enhancements
Influence service improvements
Ensure clear and consistent communication with clients
Maintain accurate documentation of customer interactions
Maintain accurate documentation of issues
Maintain accurate documentation of requests
Serve as strategic advisor to customers
Ensure optimal use of the platform
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Work with internal teams; Collaborate with Product teams; Collaborate with Engineering teams; Collaborate with Data teams; Collaborate with Analytics teams
Communication Scope
Presenting to stakeholders; Client communication
Process & Methodology
Project management, Planning, Status tracking
Full Job Description
## Accountabilities Manage end-to-end customer relationships across onboarding, adoption, ongoing engagement, and renewal cycles for enterprise healthcare clients. Lead day-to-day project execution, including planning, status tracking, customer communication, and issue resolution. Act as the primary escalation and coordination point for customer-reported issues, ensuring timely triage and resolution with internal teams. Collaborate cross-functionally with Product, Engineering, Data, and Analytics teams to align customer needs with roadmap priorities. Monitor customer health metrics, usage patterns, and adoption trends to proactively identify risks and growth opportunities. Conduct regular business reviews and strategic check-ins to reinforce value delivery and support retention and expansion. Translate customer feedback into actionable insights, influencing product enhancements and service improvements. Ensure clear and consistent communication with clients regarding issue status, timelines, and expected outcomes. Maintain accurate documentation of customer interactions, issues, and requests within CRM and project management tools. Serve as a strategic advisor to customers, guiding best practices and ensuring optimal use of the platform. Requirements This role requires a strong background in customer success, consulting, or project management within a technology-driven healthcare environment. You are a proactive relationship builder who thrives in cross-functional settings and can balance strategic account ownership with hands-on operational execution. You are comfortable working independently while managing multiple priorities and navigating complex stakeholder environments. 5+ years of experience in customer success, consulting, project management, or client management roles within a technology environment. Strong healthcare industry experience, ideally within provider, payer, or healthcare intermediary organizations. Familiarity with risk adjustment models and he
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