Amazon Web Services Canada, Inc.
Financial Services
CustomerSuccessManager(TransformationAdvisor)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager (Transformation Advisor) at Amazon Web Services Canada, Inc.. Skills: Cloud transformation, AI transformation, Customer success. Drive business outcomes. Lead transformation engagements”
What You'll Achieve.
Accelerate value realization; De-risk execution; Deepen AWS partnership; Transform because of cloud and AI
Industry & Context.
Address systemic barriers
What They're Looking For.
Must Have
5+ years leading large-scale technical programs, Experience in customer-facing work, Experience architecting cloud migrations, Experience with large scale IT transformation, Experience with cloud architecture concepts, Experience with AI adoption strategies, Experience with data strategy, Experience with cloud migration approaches
Nice to Have
AWS certification, Cloud Technology Certification, Experience in Financial Services sector, Experience in program management
What You'll Do.
Drive business outcomes
Lead transformation engagements
Accelerate value realization
Identify systemic barriers
Build operating models
Build data infrastructure
Initiate customer engagements
Lead co-innovation sessions
Lead strategic summits
Provide program visibility
Provide program coordination
Apply structured delivery
Apply measurement frameworks
Develop repeatable mechanisms
Contribute to internal enablement
How You'll Work.
Team & Collaboration
Align stakeholders; Drive alignment across AWS
Communication Scope
Executive communication
Process & Methodology
Structured delivery methodologies
Full Job Description
As a Customer Success Manager (Financial Services) at AWS Canada, you will be the strategic partner for some of Canada's most complex financial institutions guiding them through multi-year cloud and AI transformations that reshape how they operate, compete, and serve their customers. This is not a support role. This is not a sales role. It is a strategic role at the intersection of technology, business strategy, and organizational change. You will serve as the primary point of accountability for your customers' cloud and AI transformation journeys accelerating value realization, de-risking execution, and deepening the AWS partnership at every level of their organization. You will be the person customers call when the stakes are highest, and the person AWS counts on to ensure customers don't just adopt the cloud and AI agents, but transform because of it. You will own the customer relationship from strategy to execution, driving alignment across AWS Sales, Solutions Architecture, Professional Services, and Partners, while maintaining a direct line to your customers' C-suite and board-level priorities. Key job responsibilities - Drive measurable business outcomes by leading cloud and AI transformation engagements, accelerating value realization across migration, adoption, and strategic technology launches. - Identify and address the systemic barriers that stall financial institutions on their transformation journeys, helping customers build the governance, operating models, and data infrastructure needed to sustain progress. - Initiate and lead customer engagements, co-innovation sessions, and strategic summits, expanding relationships across Lines of Business, Product, and Technology at VP level. - Provide program-wide visibility and coordination across multiple workstreams, applying structured delivery mechanisms and measurement frameworks to ensure customers realize the value of their AWS investment. - Develop repeatable mechanisms, contribute to internal enablemen
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