Amazon Web Services Canada, Inc.
Technology
CustomerSuccessManager(TransformationAdvisor)
“Customer Success Manager (Transformation Advisor) at Amazon Web Services Canada, Inc.. Skills: Customer success, Cloud transformation, AI adoption. Own success of ISV accounts. Define path to value realization”
What You'll Achieve.
Build competitive advantage; Migrate critical workloads; Accelerate AI adoption; Accelerate agentic capability adoption; Translate technology investments; Achieve measurable business outcomes; Sustain long-term transformation; Hit short-term milestones; Ensure coordinated engagement; Ensure high-quality engagement; Accelerate customer journey; Remove systemic barriers; Drive mitigation plans; Solve customer problems; Help customers grow
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
5+ years leading technical programs, 5+ years engineering programs, Customer-facing work experience, Engaging with customer executives, Engaging with customer technologists, Engaging with customer partners, Architecting cloud solutions, Migrating cloud solutions, Transforming cloud solutions, Modernizing cloud solutions
Nice to Have
AWS certification, Cloud technology certification
What You'll Do.
Own success of ISV accounts
Define path to value realization
Execute path to value realization
Lead roadmap-to-outcome sessions
Lead Executive Briefing Sessions
Lead go-live milestones
Help ISVs build governance
Help ISVs build operating models
Help ISVs build data infrastructure
Support agentic capability adoption
Serve as connective tissue
Ensure coordinated engagement
Ensure high-quality engagement
Contribute to account planning
Translate strategic goals
Identify systemic barriers
Remove systemic barriers
Escalate barriers with precision
Escalate barriers with urgency
Lead director-level engagements
Lead co-innovation workshops
Lead strategic planning sessions
Translate AI solutions
Translate cloud solutions
Bridge gap technical teams
Bridge gap executive decision-makers
Support workload migration sequencing
Support AI adoption strategy
Support SaaS architecture evolution
Maintain structured cadence
Track portfolio health
Monitor portfolio health
Apply structured delivery mechanisms
Apply measurement frameworks
Ensure customers realize value
Identify technical risks
Identify organizational risks
Identify commercial risks
Drive mitigation plans
Challenge conventional thinking
Take initiative on challenges
Bring new ideas to problems
Bring new tools to problems
Bring new mechanisms to problems
Solve problems by connecting customers
Connect customers to emerging capabilities
Connect customers to emerging programs
Connect customers to emerging expertise
Contribute to repeatable mechanisms
Contribute to internal enablement
Share learnings from engagements
Raise bar for customer success
How You'll Work.
Team & Collaboration
Connect ISV customers to AWS expertise; Connect ISV customers to AWS programs; Connect ISV customers to AWS teams; Coordinate with Sales; Coordinate with Solutions Architecture; Coordinate with Support; Coordinate with Professional Services; Coordinate with Partner teams; Work with internal team
Communication Scope
Executive presentations; Business cases
Process & Methodology
Roadmap planning
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