AppsFlyer
mobile measurement and marketing analytics
CustomerSuccessManagerTemporaryrole
“Customer Success Manager - Temporary role at AppsFlyer. Skills: Customer Success, Account Management, client-facing roles, SaaS, AdTech, MarTech, digital technology, Mid-market or Enterprise customers, Korean, English, communication, presentation skills, proactive, solutions-oriented mindset, Technical aptitude, APIs, SDKs, deep linking, data integration, self-discipline, accountability, attention to detail, collaboration skills. Serve as the primary point of contact for a portfolio of customers”
What You'll Achieve.
help customers maximize the value of the AppsFlyer platform; align product usage with their business goals; drive meaningful outcomes through relationship management and proactive engagement; maintaining customer relationships; enabling product adoption; supporting business continuity; ensuring customer success during the coverage period; drive adoption and engagement across customer teams; identify areas for optimization; align them with relevant AppsFlyer offerings; shaping digital transformation journeys
Industry & Context.
proactive, solutions-oriented mindset
fixed-term contract capacity as maternity leave cover, currently expected to run until November 2026
What They're Looking For.
Must Have
3+ years of experience in Customer Success, Account Management, or related client-facing roles within SaaS, AdTech, MarTech, or digital technology, Professional fluency in Korean and English, both written and spoken, with the ability to manage customer communications in Korean, High degree of self-discipline, accountability, and attention to detail in a fast-paced environment, Excellent collaboration skills and experience working with cross-functional, multicultural teams
Nice to Have
Experience managing Mid-market or Enterprise customers, Knowledge of mobile marketing, performance measurement, app analytics, digital advertising, mobile attribution, or MMPs, Familiarity with SDK implementation, deep linking, APIs, or marketing data integrations, Experience using data and customer insights to identify adoption opportunities, risks, or areas for optimization, Curiosity and willingness to learn about the mobile marketing ecosystem and AppsFlyer’s products
What You'll Do.
Serve as the primary point of contact for a portfolio of customers
managing key post-sales activities across onboarding
and ongoing engagement
Lead or support periodic Executive Business Reviews (EBRs) with customer stakeholders to review business outcomes
Deliver tailored training sessions
and webinars to drive adoption and engagement across customer teams
Analyze customer usage data
and platform performance to surface insights and identify areas for optimization
Act as the customer’s internal advocate by translating feedback into actionable insights for Product
Identify customer needs and potential expansion signals
How You'll Work.
Team & Collaboration
Collaborate closely with Account Managers and customer stakeholders; Collaborate cross-functionally with global teams including Sales, Solutions Architects, Product, and Technical Support
Communication Scope
communication and presentation skills; ability to explain complex topics clearly and connect product value to customer business goals; Professional fluency in Korean and English, both written and spoken
Process & Methodology
ability to independently manage priorities, timelines, and customer relationships
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