Watershed
sustainability platform
Customersuccessmanager,strategic
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer success manager, strategic at Watershed. Skills: Customer Success Management, Enterprise Account Management, Executive Relationship Building, Sustainability Data Strategy, Change Management, Commercial Acumen. Own success for a small set of high-value customers, driving retention, growth, and impact. Build trusted executive relationships, showing how sustainability data drives strategy”
What You'll Achieve.
driving retention, growth, and impact for high-value customers; helping customers get there (win the next decade by taking sustainability data and using it to strengthen operations, supply chains, and new growth); turn sustainability data into a lever for business transformation; drive resilience and competitive advantage
Industry & Context.
Up to 20% travel, Willing to work from an office 4 days per week
What They're Looking For.
Must Have
7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts, Proven success building executive relationships and driving retention and expansion, Skilled in change management, helping large organizations adopt new ways of working, Commercially fluent, partnering with Sales on renewals and growth, Highly organized, managing multiple enterprise accounts while driving outcomes, Curious and adaptable, eager to make sustainability data the next frontier of business intelligence
What You'll Do.
Own success for a small set of high-value customers
Build trusted executive relationships
showing how sustainability data drives strategy
Lead planning and governance with customers through roadmaps and executive reviews
Represent the customer internally to shape product priorities and strategy
Navigate complex customer organizations and coordinate internal teams to deliver value
How You'll Work.
Team & Collaboration
Coordinate internal teams to deliver value; Represent the customer internally to shape product priorities and strategy
Communication Scope
communicator with C-suite presence
Process & Methodology
Lead planning and governance with customers through roadmaps and executive reviews
Full Job Description
ABOUT WATERSHED Watershed https://watershed.com/ is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! THE ROLE The companies that will win the next decade are those that take sustainability data and use it to strengthen their operations, supply chains, and new growth. As a Strategic CSM working with our Fortune 500 customers, your job is to help them get there. Watershed is on a mission to turn sustainability data into a lever for business transformation. Our customers use our platform to uncover insights hidden in their operations, supply chains, and financial systems, then act on those insights to drive resilience and competitive advantage. We’re hiring mission-driven Strategic Customer Success Managers to partner with our largest and most complex enterprise accounts as they transform how they operate. What you’ll do: - Own success for a small set of high-value customers, driving retention, growth, and impact. - Build trusted executive relationships, showing how sustainability data drives strategy. - Lead planning and governance with customers through roadmaps and executive reviews. - Represent the customer internally to shape product priorities and strategy. - Navigate complex customer organizations and coordinate internal teams to deliver value. You might be a fit if you: - 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts. - Proven success
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