Stripe
Financial infrastructure
CustomerSuccessManager(Spanishspeaking)
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager (Spanish speaking) at Stripe. Skills: Customer Success Management, Enterprise Relationship Management, Payments Expertise, Spanish Fluency. Manage a book of enterprise customers. Deliver proactive workshops, business reviews, payments insights, and thought leadership”
What You'll Achieve.
increase retention and expansion; support mutually beneficial renewal outcomes; drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction; achieving targets and goals
Industry & Context.
analytical skills; investigate issues and deliver insights; Ability to navigate data and people to find answers
What They're Looking For.
Must Have
4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product, Fluency in both Spanish and English, business sense and understanding of underlying drivers and strategy of our user’s businesses, Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions, analytical skills, Excellent operating rigor including organizational and time management skills, executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders, History of success as a consultant, pre-sales, technical account management, or equivalent, Proven track record of achieving targets and goals, preferably in a sales setting, Track record of managing large, complex projects and/or programs, Has handled difficult customers or situations and can demonstrate resolutions, Willingness to tackle things on your own, Ability to navigate data and people to find answers, A capability to work well with a wide range of people, both internally and externally, The motivation and flexibility to work well in a high-growth environment where things change quickly
What You'll Do.
Manage a book of enterprise customers
Deliver proactive workshops
and thought leadership
Oversee the post-sales lifecycle for Stripe users
Ensure users realize maximum value of their investment
increase retention and expansion
Support mutually beneficial renewal outcomes
Manage a book of customers to drive overall account health including performance
account renewals and growth
and customer satisfaction
Serve as a trusted payments and product advisor to managed customers
Perform business reviews to align on user priorities
review payments performance metrics
share Stripe product roadmap and provide guidance on how to optimize the value from Stripe
Advocate for the customer to internal stakeholders
Share customer feedback and insights to Product Management
and Sales on the innovation and improvement needed to optimize the Stripe user experience
Support book expansion--identifying and surfacing opportunities to ensure customers are successful
How You'll Work.
Team & Collaboration
working closely with sales, technical account managers, and operations teams; Partner closely with account executives and technical account managers to support post-sale engagements; Advocate for the customer to internal stakeholders; Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales; In coordination with an account team, support book expansion
Communication Scope
leading technical conversations; persuading others; executive presence and presentation skills
Process & Methodology
managing large, complex projects and/or programs, organizational and time management skills
Full Job Description
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you’ll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review paymen
Applying for this Customer Success Manager (Spanish speaking) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Stripe?
Real rants from real employees. Read before you apply.