Orchard Robotics

ag-tech

CustomerSuccessManager(SpanishSpeaking)

$105–145k California, United States FULL TIME Remote Friendly
The Brief

“Customer Success Manager (Spanish Speaking) at Orchard Robotics. Skills: Customer Success, Communication, Problem-solving, Agriculture. Have significant ownership over customer support. Own new farm onboarding, deployment, and implementation”

What You'll Achieve.

Help customers achieve 100% with our tech; Make farms more profitable & sustainable; Ensure customers see continued success with our product; Proactively identify issues

Industry & Context.

ag tech
Problems you'll solve

Problem-solving; Innovative problem-solver

Eligibility Requirements

Frequent travel (up to a third of your time at events and customer farms across Mexico, Latin America, California and Washington state)

What They're Looking For.

Must Have

Fluent/native-speaking-experience in both English and Spanish, Agriculture-specific experience, Comfortable with agriculture terminology both in English and Spanish, Outstanding, customer-centric communication skills, Prior experience working in agriculture and agtech, Deep understanding about how farmers operate, Resilient, innovative problem-solver, Exceptional organizational abilities, Ability to effectively communicate technology topics, Comfortable with frequent travel, Experience working with ERP systems, Experience working with CRMs, Ability to coordinate effectively across various stakeholders

What You'll Do.

Have significant ownership over customer support

Own new farm onboarding

Execute and build on customer training procedures

Develop relationships with internal teams

Host regular check-ins with customers

How You'll Work.

Team & Collaboration

Develop relationships with internal, direct-to-farm sales team; Develop relationships with service partners; Develop relationships with field operations teams; Coordinate effectively across various stakeholders

Communication Scope

Customer-centric communication skills; Effectively communicate technology topics

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