Agilysys
Hospitality
CustomerSuccessManagerSpa&Wellness(FormerSpaOperationsLeadersEncouraged)
“Customer Success Manager - Spa & Wellness (Former Spa Operations Leaders Encouraged) at Agilysys. Skills: Spa operations, Hospitality technology, Customer success. Support customer relationships. Grow customer relationships”
Industry & Context.
Flexibility working outside normal hours
What They're Looking For.
Must Have
Spa operations expert, Experience with Book4Time, Experience with Agilysys Spa, Experience with other spa software, Understand treatment scheduling, Understand therapist utilization, Understand retail sales, Understand memberships, Understand guest experience, Comfort with technology, Translate operational needs, Business acumen, Problem solving skills, Multi-tasking skills, Analytical skills, Complete all license applications, Complete background checks, Complete security checks, Provide copies of identification
Nice to Have
Additional experience with Agilysys Memberships, Additional experience with Agilysys Golf, Prior experience in SaaS, Prior account management experience, Prior customer success experience
What You'll Do.
Support customer relationships
Grow customer relationships
Deliver exceptional customer experience
Foster long-term partnerships
Drive product adoption
Drive software adoption
Drive software optimization
Drive software success
How You'll Work.
Communication Scope
Verbal communication; Written communication; Articulate complex topics; Presentation skills
Applying for this Customer Success Manager - Spa & Wellness (Former Spa Operations Leaders Encouraged) role?
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