Zocdoc
Healthcare
CustomerSuccessManager,SMB
“Customer Success Manager, SMB at Zocdoc. Skills: Customer Success, Relationship Building, Problem Solving. Help providers maximize performance on Zocdoc. Understand practice goals”
What You'll Achieve.
Drive feature adoption; Drive utilization; Drive retention; Instill trust to see results; Drive KPIs attached to a monthly commission plan
Industry & Context.
High level of problem-solving and issue-resolution skills
What They're Looking For.
Must Have
1-2 years of professional experience in an SDR, business development, customer success or account management role, Stellar communication and interpersonal skills, attention to detail, highly organized, a quick, curious learner, A high level of problem-solving and issue-resolution skills, Ability to think on your feet and thrive in a dynamic, start-up environment
What You'll Do.
Help providers maximize performance on Zocdoc
Understand practice goals
Upsell additional products
Offer solutions to drive booking volume
Improve overall practice performance
Navigate complex practice operations
Re-align value and optimize providers’ success
How You'll Work.
Team & Collaboration
Work with internal stakeholder teams
Communication Scope
Stellar communication and interpersonal skills
Applying for this Customer Success Manager, SMB role?
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ANONYMOUS · UNFILTERED
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