Zocdoc
Healthcare
CustomerSuccessManager,SMB
“Customer Success Manager, SMB at Zocdoc. Skills: Customer Success, Provider relations, Upselling, Booking volume. Help providers maximize performance on Zocdoc platform. Understand practice goals”
What You'll Achieve.
Drive feature adoption; Drive utilization; Drive retention; Drive KPIs; Achieve monthly commission plan
Industry & Context.
High level of problem-solving skills; Issue-resolution skills
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 1-2 years of professional experience in an SDR, business development, customer success or account management role, Stellar communication and interpersonal skills, attention to detail, highly organized, a quick, curious learner, A high level of problem-solving and issue-resolution skills, Ability to think on your feet, thrive in a dynamic, start-up environment
What You'll Do.
Help providers maximize performance on Zocdoc platform
Understand practice goals
Upsell additional products and features
Offer solutions to drive booking volume
Improve overall practice performance
Navigate complex practice operations
Re-align value and optimize providers’ success
How You'll Work.
Team & Collaboration
Work with internal stakeholder teams
Communication Scope
Stellar communication skills
Applying for this Customer Success Manager, SMB role?
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