Qualia
Real Estate Technology
CustomerSuccessManager,SMB
“Customer Success Manager, SMB at Qualia. Skills: Customer Success, Account Management, Sales Drive. Grow SMB accounts. Quarterback software implementations”
What You'll Achieve.
Grow SMB accounts into highest value customers; Delighting customers; Maintaining and driving revenue growth; Exceeding quota
Industry & Context.
Solve problems independently
What They're Looking For.
Must Have
SMB and strategic account management or direct sales experience, Owning, delighting, and growing top accounts, Drive revenue from top accounts through a consultative, relationship-driven sales approach, Understand customer needs and communicate Qualia’s value proposition, Ambitious, enthusiastic, tenacious, and a top performer with a track record of consistently exceeding quota, Ability to get into the weeds and solve problems independently, Thrives in a multi-tasking environment and can adjust priorities on-the-fly
Nice to Have
Salesforce experience
What You'll Do.
Quarterback software implementations
Develop customer relationships
Design account management processes
Provide guidance to accounts
Expand customer value
Collaborate with Product team
How You'll Work.
Team & Collaboration
Work closely with onboarding team; Collaborate with customer sales teams; Collaborate with the Product team
Communication Scope
Communicate Qualia’s value proposition
Process & Methodology
Quarterback complex software implementations
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