GoodHabitz
Ed-Tech
CustomerSuccessManagerSMB
“Customer Success Manager - SMB at GoodHabitz. Skills: Customer Success, Account Management, SaaS, Ed-Tech. Act as a strategic advisor on learning & development. Achieve customer business results”
What You'll Achieve.
Achieve or exceed commercial targets for renewals; Increase customer and user engagement; Ensure structural adoption of products; Achieve concrete results and success stories with customers
Industry & Context.
Solution-oriented
What They're Looking For.
Must Have
3+ years of work experience in a similar role within the Ed-Tech or SaaS industry, Fluent in Dutch and English (spoken and written)
Nice to Have
Affinity for commerce, IT, and our vision on online training courses, Healthy dose of empathy, enabling communication at different levels, Customer-oriented, Solution-oriented, Ability to handle challenging situations, Enjoys presenting to large groups
What You'll Do.
Act as a strategic advisor on learning & development
Achieve customer business results
Enthuse employees about GoodHabitz
Stimulate platform usage
Manage implementations
Manage renewal process
Gather customer feedback
Utilize commercial opportunities
Organize and facilitate webinars and events
Maintain proactive contact with customers
Understand customer needs and challenges
Ensure structural adoption of products
Organize monitoring sessions
Test results against goals
Create and share concrete results and success stories
How You'll Work.
Team & Collaboration
Work with your team to manage your own portfolio; Share customer success stories with colleagues
Communication Scope
Communicate at different levels; Be a serious but pleasant conversation partner
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