GitLab
Technology
CustomerSuccessManager,SEUR
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager, SEUR at GitLab. Skills: Customer Success, Customer retention, Customer growth. Partner with customers. Turn desired business outcomes into actionable objectives”
What You'll Achieve.
Increasing satisfaction; Increasing adoption; Increasing retention; Achieve business outcomes
Industry & Context.
Analytical
What They're Looking For.
Must Have
Understanding of Git, Knowledge of software development lifecycle, Understanding of continuous integration, Understanding of continuous deployment, Understanding of DevSecOps, Prior experience in Customer Success, History of increasing satisfaction, History of increasing adoption, History of increasing retention, Experience partnering with customers, Familiarity working with customers
Nice to Have
Knowledge of GitLab platform, Knowledge of common best practices, Knowledge of use cases, Understanding the customer journey, Ability to guide on future adoption, Project management experience
What You'll Do.
Partner with customers
Turn desired business outcomes into actionable objectives
Guide the customer on GitLab platform
Guide the customer on best practices
Guide the customer on use cases
Guide customer on future adoption
Act as GitLab liaison
Streamline collaboration with Product Management
Streamline collaboration with Engineering
Streamline collaboration with Sales
Streamline collaboration with Professional Services
Own book of assigned customers
Ensure customer satisfaction
Remain knowledgeable on GitLab releases
Stay up-to-date on GitLab releases
How You'll Work.
Team & Collaboration
GitLab ecosystem; Product Management; Engineering; Sales; Professional Services; GitLab Support
Communication Scope
Verbal communication; Written communication; Organizational skills; Presentation skills
Process & Methodology
Project management
Full Job Description
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook. What you'll do Partner with our customers in taking what was established in the pre-sales command plan, and turning the cu
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