Renaissance Learning
education technology
CustomerSuccessManager,Scaled
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“Customer Success Manager, Scaled at Renaissance Learning. Skills: Customer Success, Account Management, Renewals, Sales, Data-driven insights, Customer retention. Manage a high-volume portfolio (300–350 accounts / ~$2. 5M ARR), driving renewals, retention, and customer value through proactive risk mitigation. Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1: many, and targeted high-touch interactions”
What You'll Achieve.
drive successful implementations at scale; achieving Renaissance’s business outcomes; driving renewals, retention, and customer value; reduce churn risk; drive customer outcomes and retention
Industry & Context.
problem-solving skills
Applicants must be authorized to work for any employer in the United States., We are unable to sponsor or take over sponsorship of an employment Visa at this time.
What They're Looking For.
Must Have
1-3 years of experience in Customer Success, Account Management, Renewals, or Sales, Demonstrated ability to use data and insights to drive customer outcomes and retention, Customer-focused with a sense of ownership and accountability, Data-driven and solutions-oriented, with problem-solving skills, Effective communicator, comfortable engaging with both internal teams and external partners, Adaptable and able to thrive in a fast-paced, evolving environment, Collaborative team player with a continuous improvement mindset
Nice to Have
Experience managing a high-volume or scaled book of business
What You'll Do.
Manage a high-volume portfolio (300–350 accounts / ~$2.
5M ARR), driving renewals, retention, and customer value through proactive risk mitigation, Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1: many, and targeted high-touch interactions, Deliver value through data-driven insights, including customer health scores, usage trends, and adoption metrics to prioritize outreach and reduce churn risk, Lead key customer initiatives (e.
, back-to-school readiness, business reviews) aligned to customer goals and outcomes, Partner closely with Sales to identify and support expansion opportunities across accounts, Utilize tools such as Salesforce, Gainsight, and Outreach to manage customer success activities at scale, Act as the customer advocate by surfacing insights, resolving risks, and collaborating cross-functionally to improve the customer experience.
How You'll Work.
Team & Collaboration
Collaborate cross-functionally to improve the customer experience; Partner closely with Sales
Communication Scope
Excellent communication and relationship-building skills across a variety of stakeholders; Effective communicator, comfortable engaging with both internal teams and external partners
Process & Methodology
Lead key customer initiatives (e. g. , back-to-school readiness, business reviews) aligned to customer goals and outcomes
Full Job Description
About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance’s business outcomes. Territory:Illinois In this role as CSM Scaled, you will be responsible for: Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1:many, and targeted high-touch interactions Deliver value through data-driven insights, including customer health scores, usage trends, and adoption metrics to prioritize outreach and reduce churn risk Lead key customer initiatives (e.g., back-to-school readiness, business reviews) aligned t
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