CustomerSuccessManager-Scale

About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope. About the Position: We are seeking a proactive, customer-centric Scaled Customer Success Manager to join our global team in driving value for our mid-market customer base. This role is designed for a high-energy professional who excels at managing a large volume of accounts through a "Scaled" engagement model, balancing strategic human touch with digital efficiency. As a Scaled CSM, you will be the front line of our human-led engagement, executing 1-to-many strategies to drive customer adoption, retention, and overall success. You will address platform complexity by partnering with Sales to guide customers through best-practice and managing at-risk accounts at scale to reduce churn and maximize value realization Responsibilities: Scaled Account Management Partner with the Scale Sales team to identify expansion opportunities and ensure a unified approach to account growth and retention. Execute a high-volume engagement model for the m