clearer.io
E-Commerce
CustomerSuccessManager,Scale
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager, Scale at clearer.io. Skills: Customer Success, Retention, Expansion Sourcing, AI Workflow. Monitor account health signals. Prioritize outreach based on churn risk”
What You'll Achieve.
Move Net Retention
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
1–3 years Customer Success or Account Management, Fluency with AI tools, High-velocity mindset
Nice to Have
Experience with Shopify, Familiarity with CS platforms, Experience running webinars, Prior exposure to PLG motion
What You'll Do.
Monitor account health signals
Prioritize outreach based on churn risk
Book and run consultations
Diagnose root cause of risk
Take action to re-engage
Maintain SLA-based response times
Identify and qualify expansion opportunities
Convert inbound signals into consultations
Run value consultations
Hand off qualified expansion leads
Deliver one-to-many engagement
Drive feature adoption
Increase account health
Use AI tools to monitor book
Use AI tools to triage signals
Use AI tools to prioritize day
Use AI tools to draft outreach
Embrace experimentation
Give fast feedback to management
How You'll Work.
Team & Collaboration
Shared inbox; Route qualified lead
Communication Scope
Clear communicator; Efficient communicator
Full Job Description
## Description About clearer.io At clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is simple but powerful: to empower partners with tools that streamline operations, build trust, and drive sustainable growth. We’re not just building technology — we’re shaping the future of online retail. By delivering solutions that inspire confidence and create real results, we help businesses cut through the clutter and focus on what truly matters. Here, innovation meets real impact. Our global team empowers eCommerce brands to accelerate growth and optimize every stage of the customer journey. We’re a culture built on collaboration, creativity, and transformation — where ideas are encouraged, and every voice makes a difference. If you’re ready to grow, lead, and make your mark in a fast-moving eCommerce landscape, join clearer.io and help make online retail clearer, smarter, and more rewarding for everyone. Your impact: This is a high-impact, revenue-first CS role for someone who is energized by pace, and excited about what AI makes possible in customer success. As a Customer Success Manager, Scale, you will carry a broad portfolio of eCommerce merchants, supported by AI tooling that amplifies your reach and sharpens your focus. You will work primarily through a shared inbox and scalable engagement channels, with a clear mandate: identify the merchants that need a conversation right now, whether to protect retention or unlock a cross-sell, book a consultation, and route a qualified lead to the right person. Webinars, roundtables, and lifecycle campaigns extend your impact further. Everything you do is prioritized against one question: does this move Net Retention? You will speak daily with some of the most exciting eCommerce brands. There is no better place to develop a sharp commercial instinct fast. Career Growth: This role is a deliberate career investment. As you build com
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