Jitterbit
iPaaS
CustomerSuccessManager-Remote
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Success Manager - Remote at Jitterbit. Skills: Customer Success management, Account growth, Customer retention. Deliver value to customers. Retain and expand accounts”
What You'll Achieve.
Achieve positive business outcomes; Achieve expansion and retention metrics; Achieve departmental goals and OKRs
Industry & Context.
Innovative problem solver; Navigate ambiguity
Occasional travel may be required to meet with customers or attend company events.
What They're Looking For.
Must Have
Minimum of 3 years of experience in Customer Success management within the SaaS industry., Proven experience managing customers across Mid-market and SMB segments., Demonstrated success in the achievement of departmental goals.
Nice to Have
Familiarity with Jitterbit’s offerings and customer base., Advanced training or certifications in Customer Success or related fields.
What You'll Do.
Deliver value to customers
Retain and expand accounts
Manage multiple stakeholders
Guide customers through Jitterbit Customer Journey
Drive product adoption
Develop account plans
Automate tasks and interactions
How You'll Work.
Team & Collaboration
Collaborate with internal teams (Product, Sales, and Support); Align internal stakeholders; Work with team members and other departments
Communication Scope
Effective communicator
Full Job Description
Jitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power people to perform their best. Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations worldwide rely on Jitterbit’s experience and expertise to help them save time and money, while creating exceptional experiences, now and into the future. As a Customer Success Manager, Mid-Market, your priority focus will be delivering value to your customers during the entire duration of the partnership, helping customers identify and realize positive business outcomes with Jitterbit that results in retaining and expanding the account You will be assigned to work with customers within our Mid-Market and SMB segments. Working with a high-volume of customers, you’ll be an expert at managing multiple stakeholders and priorities. You will be accountable for the overall success of your assigned customers throughout their entire journey with Jitterbit. You will work closely with a Manager of Implementations, who will be responsible for the outcomes of the implementation phase of your customers' journey. You will remain actively engaged during the implementation phase, ensuring that any risks or issues raised by the Professional Services team or the Project Management Office are mitigated promptly. The implementation phase comprises the successful accomplishment of onboarding, feature implementation, and legacy-system retirement milestones. You will become the trusted adviso
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