Jitterbit
iPaaS
CustomerSuccessManager-Remote
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Success Manager - Remote at Jitterbit. Skills: Customer Success management, SaaS industry experience, Mid-market and SMB customer management, Account retention and expansion, Product adoption, Customer relationship building. Delivering value to customers during the entire duration of the partnership. Helping customers identify and realize positive business outcomes with Jitterbit”
What You'll Achieve.
Delivering value to your customers; Helping customers identify and realize positive business outcomes; Retaining and expanding the account; Achieve measurable outcomes and ROI; Mitigate churn; Achieving department goals and OKRs
Industry & Context.
Innovative problem solver; Demonstrated ability to navigate ambiguity and coordinate cross-functional teams to deliver successful outcomes for complex customer challenges.
Occasional travel may be required to meet with customers or attend company events.
What They're Looking For.
Must Have
Minimum of 3 years of experience in Customer Success management within the SaaS industry., Proven experience managing customers across Mid-market and SMB segments., Demonstrated success in the achievement of departmental goals.
Nice to Have
Familiarity with Jitterbit’s offerings and customer base., Advanced training or certifications in Customer Success or related fields.
What You'll Do.
Delivering value to customers during the entire duration of the partnership
Helping customers identify and realize positive business outcomes with Jitterbit
Retaining and expanding the account
Managing multiple stakeholders and priorities
Accountable for the overall success of assigned customers
Remaining actively engaged during the implementation phase
Mitigating risks or issues raised by the Professional Services team or the Project Management Office
Empowering customers to sign up for additional Jitterbit resources and solutions
Seeking out opportunities to upgrade existing customers
Working closely with the Revenue team to convert Customer Success Qualified Leads into expansion opportunities
Creating successful renewal and retention strategies
Build and maintain long-lasting customer relationships
Present to stakeholders at all levels
Serve as the key escalation point for customer concerns
Collaborate with internal teams to address customer needs and improve offerings
Use the Customer Success Platform to automate tasks and customer interactions
fast-paced book of business
Guide customers through the Jitterbit Customer Journey
Drive product adoption for post-implementation stage customers
Drive customer loyalty by proactively seeking advocacy opportunities
Identify expansion opportunities and develop tailored account plans
Identify at-risk accounts early and develop strategies to mitigate churn
Align internal stakeholders and team members to help customers realize quantifiable business value
Work with team members and other departments to continually improve our offerings
and optimize customer processes
Maintain accurate customer records for assigned accounts in Salesforce
Contribute to achieving department goals and OKRs
How You'll Work.
Team & Collaboration
Collaborate with internal teams (Product, Sales, and Support) to address customer needs and improve offerings.; Align internal stakeholders and team members to help customers realize quantifiable business value from Jitterbit.; Work with team members and other departments to continually improve our offerings, address data trends, and optimize customer processes.; Ability to work well with internal teams, balancing team and customer success with company needs and opportunities.
Communication Scope
Effective communicator
Full Job Description
Jitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power people to perform their best. Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations worldwide rely on Jitterbit’s experience and expertise to help them save time and money, while creating exceptional experiences, now and into the future. As a Customer Success Manager, Mid-Market, your priority focus will be delivering value to your customers during the entire duration of the partnership, helping customers identify and realize positive business outcomes with Jitterbit that results in retaining and expanding the account You will be assigned to work with customers within our Mid-Market and SMB segments. Working with a high-volume of customers, you’ll be an expert at managing multiple stakeholders and priorities. You will be accountable for the overall success of your assigned customers throughout their entire journey with Jitterbit. You will work closely with a Manager of Implementations, who will be responsible for the outcomes of the implementation phase of your customers' journey. You will remain actively engaged during the implementation phase, ensuring that any risks or issues raised by the Professional Services team or the Project Management Office are mitigated promptly. The implementation phase comprises the successful accomplishment of onboarding, feature implementation, and legacy-system retirement milestones. You will become the trusted adviso
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