Canva
SaaS
CustomerSuccessManagerPublicSector
“Customer Success Manager - Public Sector at Canva. Skills: Customer Success Management, Account Management, Customer Retention, Customer Expansion. Lead post-sale relationship for Public Sector accounts. Manage customer adoption, advocacy, renewal, and expansion”
What You'll Achieve.
Meet or exceed renewal targets; Meet or exceed expansion targets; Drive NRR outcomes; Drive GRR outcomes
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
3+ years as Customer Success Manager, 3+ years in B2B SaaS, Owned a book of business, Demonstrated history of meeting or exceeding renewal and expansion targets, Can speak to retention and growth results with specificity
Nice to Have
Experience with Public Sector customers, Experience with Higher Education, Experience with Government, Experience with Healthcare, Experience with Not-for-profit
What You'll Do.
Lead post-sale relationship for Public Sector accounts
Manage customer adoption
Build deep understanding of customer objectives
Identify growth opportunities within existing accounts
Partner with account team to renew and expand
Use data and analytics to demonstrate Canva's ROI
Influence decision-making through data storytelling
Stay ahead of budget cycles and leadership changes
Forecast renewals accurately
Build deep Canva platform expertise
Articulate unique value for Public Sector use cases
Identify product improvements
Ensure customers are up to date on latest
How You'll Work.
Team & Collaboration
Cross-functional teams; Account team; Implementation teams; Technical Account Managers; Solutions Consultants
Communication Scope
Data storytelling; Present to senior stakeholders; Tailor message to any audience
Applying for this Customer Success Manager - Public Sector role?
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