Box
Technology
CustomerSuccessManager,PublicSector
“Customer Success Manager, Public Sector at Box. Skills: Customer Success, Public Sector, AI transformation. Own post-sales relationship. Drive measurable business outcomes”
What You'll Achieve.
Achieve measurable outcomes; Achieve AI transformation; Realize full value
Industry & Context.
Data-driven decision making
3 days per week in office
What They're Looking For.
Must Have
3+ years Customer Success, 3+ years Account Management, 3+ years Solutions Consulting, SaaS customer-facing role, Enterprise customer experience, Engage with senior stakeholders, Engage with executives, Translate customer needs, Navigate technical conversations, Navigate business conversations, Discuss integrations, Discuss systems, Discuss data flows, Hands-on AI platforms, Hands-on AI tools, Articulate value clearly, Articulate value persuasively
Nice to Have
AI-native enterprises
What You'll Do.
Own post-sales relationship
Drive measurable business outcomes
Drive long-term value realization
Map critical workflows
Redesign critical workflows
Translate customer goals
Design AI-powered workflows
Build toward measurable outcomes
Guide customers onboarding
Guide customers adoption
Ensure customers realize value
Work cross-functionally
Serve as voice of customer
Bring structured insights
Identify opportunities
How You'll Work.
Team & Collaboration
Sales; Product; Engineering; Professional Services; Agency leaders; Frontline staff; IT administrators; Agency leadership
Communication Scope
Storytelling
Applying for this Customer Success Manager, Public Sector role?
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ANONYMOUS · UNFILTERED
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