CustomerSuccessManager,Portworx

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Everpure is actively seeking a Customer Success Manager (CSM) to drive customer satisfaction, strengthen customer relationships and build trusted advisor relationships by personalizing their customer’s Everpure / Portworx experience. This role includes responsibilities for Customer Success activities which include on-boarding, support, services, adoption, training, advocacy, retention, etc. and outcomes renewals, up-sell, cross-sell, reference-ability, customer satisfaction, adoption, consumption, customer engagement, etc. You will be the customer advocate, trusted advisor and Portworx subject matter expert by bridging communication and effort into the various business functions (Engineering, Product Management, Finance, Marketing, Support, Sales, Executive Leadership). By engaging with customers, Everpure Partners including the ability to clearly articulate technical issues to both technical and non-technical audiences, and also explain the impact in business terms, reports and presentations to executives within Everpure and customer organization Demonstrated ability to handle critical issues, drive discussion and present internal and customer issues at the executive level Willingness and ability to travel (occasionally at short notice), provide after hours and weekend on-call support as needed to support maintenance activities Ability to adapt to, define and influence within a new business line where policies, process and operations are in early stages of development Bachelor’s Degree in Computer Science, Engineering or related field, or equivalent technical experience is r